The promo codes you’ve downloaded may be applicable only on the purchase of a particular accessory.
MyDigi App Support
No, the promo code can be used with 1 item only. Once applied, you will not be able to use it again.
You can track your order status by logging in to your MyDigi account on Digi’s website.
No. Unfortunately, you cannot change your delivery address once the checkout process is complete.
For deliveries to:
Peninsular Malaysia: Minimum of 3 working days
East Malaysia: Minimum of 4 working days
Days and time of delivery:
Mondays to Thursdays: 9 a.m. – 5 p.m.
Fridays: 9 a.m. – 5 p.m. (Except in Kedah / Kelantan, Terengganu)
Saturdays: 8.30 a.m. - 12.30 p.m.
Sundays: 8.30 a.m. - 5.30 p.m. (Only in Kedah / Kelantan/ Terengganu)
Public Holidays: No deliveries
Unfortunately, we do not allow cancellations, exchanges, or refunds once a purchase is made successfully.
A refund request will be accepted in cases where Digi is at fault.
You can submit your request by visiting our website and logging in to your MyDigi account. A ‘Refund’ button will be visible for transactions eligible for a refund. Upon a successful request, the refund request email will be sent to you. Please note that all refund requests need to be initiated immediately or, in any event, within 7 days from the date of purchase.
Once your refund has been approved, an SMS will be sent to you. Refunds will typically take between 4 to 6 weeks from the date of approval. Please note that this processing time is also dependent on your bank’s policies.
No, refunds will only be credited to the same account via the same payment method through which the initial purchase was made on the website.
If the product you have received is damaged or faulty, please contact the respective manufacturer or the licensed seller immediately, as all warranty claims are managed by them.
Please follow these steps for your warranty claims:
Send the product, with its original packaging and invoice, directly back to the warranty handling vendor. The vendor addresses corresponding to the brand purchased are mentioned below:
|Brand||Warranty Handling Vendor|
|JBL||Hot Gadget Distribution Sdn Bhd|
|Sony||Alphamatic Distribution Sdn Bhd|
|Transcend||Alphamatic Distribution Sdn Bhd|
|ONPRO||Alphamatic Distribution Sdn Bhd|
|Pepper Jobs||Alphamatic Distribution Sdn Bhd|
|Rock||REGO Communication Sdn Bhd|
|Momostick||Mbase Marketing Sdn Bhd|
Hot Gadget Distribution Sdn Bhd
Contact Person: Coco Ng
Contact No: 0192939388
No. 38, Jalan Spring 34/31,
Off Jalan Bukit Kemuning, Seksyen 34,
40470 Shah Alam, Selangor.
Alphamatic Distribution Sdn Bhd
Contact Person: Ms. Lam
Contact No: 012 629 0313
Contact Person: Ray Tan
Contact No: 016 619 6653
Wisma Alphamatic, No 22-18,
Jalan Puteri 4/2, Bandar Puteri,
47100 Puchong, Selangor.
REGO Communication Sdn Bhd
Contact Person: Rock
Contact No: 017 212 8833
C-6-13A, Centum & Oasis Corporate Park,
No 2, Jalan PJU 1A/2, Ara Damansara,
47301 Petaling Jaya,
Mbase Marketing Sdn Bhd
Contact Person: Darren Lee
Contact No: 012 379 0483
Contact Person: Kavi
MBASE MARKETING SDN BHD
17, Jalan Ruang U8/109,
Bukit Jelutong, Sec U8,
40150 Shah Alam, Selangor.
The time taken for replacement is totally dependent on the manufacturer or the seller. For any information related to the warranty claims or replacements, please contact them directly.
A warranty card is usually included with your product. If there is no warranty card, check the user manual or product package for more details. Please contact the manufacturer or seller centres for all warranty-related queries.
Any return or replacement of a product purchased from the website will be subjected to the terms of purchase of the manufacturer or licensed seller.
Digi is in no way liable to or responsible for any defects to the product delivered. Please contact the seller or manufacturer service centres for all product-related information.