Roaming Support

Support Detail
How to purchase Roaming Pass via *800*3#?
BEFORE DEPARTURE:
Make sure you turn off Data Roaming or Cellular Data/Mobile Data on your mobile phone
UPON ARRIVAL:
Step
1
Dial *800*3#
Step
2
Select Roaming Pass from the menu list and confirm your purchase
Step
3
You'll receive a confirmation SMS to notify you of a successful Roaming Pass purchase
Step
4
Manually select the specified/applicable network operator
Step
5
Turn on Data Roaming or Cellular Data/Mobile Data on your mobile phone
How to deactivate the voice mail before you travel abroad?

We encourage customers to turn off the voice mail before travelling to other countries. This is to avoid any voicemail related charges.

Postpaid customer can deactivate voicemail by dialing *128# > Digi Rewards & Services > Voicemail > Deactivate Voicemail > Confirm
Prepaid customers can deactivate voicemail by dialing *128# > My account > Account setting > Voicemail > Deactivate voicemail > Confirm

Once the deactivation is done, you will receive an SMS confirmation that the voicemail service has been deactivated.

Purchase via MyDigi
paymentSTEP 1

BUY ADD-ONS / INTERNET

select countrySTEP 2

click “Roaming” and
select country

select passSTEP 3

Select Roaming Pass

roaming plan dateSTEP 4

Select Roaming Pass Activation Date (you may select “Now” for immediate activation or select a future date where the pass will activate anytime from 12 am to 2 am (Malaysia time) on the selected date)

activationSTEP 5

Subscribed Addons Successfully

*Activation date: 12am (Malaysia time) upon SMS notified

How to check balance for my Roaming Pass

UMB: Dial *800#

  • Keep track of your Internet usage

    STEP 1
    Select 1 for Internet
    Quota balance and
    2 for Voice minutes balance

  • Check your Prepaid credit balance and bill for Postpaid

    STEP 2
    Select the package
    that you wish to check
    the balance of

  • Try FREE entertainment content

    STEP 3
    View your balance
     
     

MyDigi

  • Keep track of your Internet usage

    STEP 1
    LOGIN TO MYDIGI

  • Check your Prepaid credit balance and bill for Postpaid

    STEP 2
    For Internet Quota Balance
    Scroll to ‘INTERNET’ on the main page

  • Try FREE entertainment content

    STEP 3
    For Voice Minutes Balance
    Scroll to ‘CALLS & SMS’ on the main page

How to call/text while overseas
Direct Dial/Text
Dial <00 or +><country code><area code/mobile code><telephone number>.
E.g.: to call Malaysia, (Mobile) 0060161234567 or +60161234567, (Fixed line) 006031234567 or +6031234567

 

Budget*111*Voice Call Dialing
Dial *111* <00 or +><country code><area code/mobile code><telephone number><#>.
E.g.: to call Malaysia, (Mobile) *111*0060161234567# or *111*+60161234567#,
(Fixed line) *111*+6031234 567# or *111*006031234567#

 

For calls rates, please visit our International Roaming Rates page.
How to activate International Roaming Services
Self-active at MyDigi
Self-activate at MyDigi:
Go to Plan Settings >
My Subscription >
International Roaming >
click "Subscribe" >
or
Contact Digi Customer Service
Contact Digi Customer Service
Helpline at +6016-2211 800

 
or
Email
Chat with Us

 
How to turn on/off Data Roaming

These steps may vary depending on the software version of your device

  • IOSGo to Settings > Mobile Data >
    Mobile Data Options >
    slide the "Data Roaming" ON/OFF
  • AndroidGo to Settings > Mobile networks > slide the "Data Roaming" ON/OFF