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We encourage customers to turn off the voice mail before travelling to other countries. This is to avoid any voicemail related charges.
Postpaid customer can deactivate voicemail by dialing *128# > Digi Rewards & Services > Voicemail > Deactivate Voicemail > Confirm
Prepaid customers can deactivate voicemail by dialing *128# > My account > Account setting > Voicemail > Deactivate voicemail > Confirm
Once the deactivation is done, you will receive an SMS confirmation that the voicemail service has been deactivated.
BUY ADD-ONS / INTERNET
click “Roaming” and
select country
Select Roaming Pass
Select Roaming Pass Activation Date (you may select “Now” for immediate activation or select a future date where the pass will activate anytime from 12 am to 2 am (Malaysia time) on the selected date)
Subscribed Addons Successfully
*Activation date: 12am (Malaysia time) upon SMS notified
STEP 1
Select 1 for Internet
Quota balance and
2 for Voice minutes balance
STEP 2
Select the package
that you wish to check
the balance of
STEP 3
View your balance
STEP 1
LOGIN TO MYDIGI
STEP 2
For Internet Quota Balance
Scroll to ‘INTERNET’ on the main page
STEP 3
For Voice Minutes Balance
Scroll to ‘CALLS & SMS’ on the main page
These steps may vary depending on the software version of your device