Roaming Support

Support Detail

How to purchase Roaming Pass via *800*3#?
BEFORE DEPARTURE:
Make sure you turn off Data Roaming or Cellular Data/Mobile Data on your mobile phone
UPON ARRIVAL:
Step
1
Dial *800*3#
Step
2
Select Roaming Pass from the menu list and confirm your purchase
Step
3
You'll receive a confirmation SMS to notify you of a successful Roaming Pass purchase
Step
4
Manually select the specified/applicable network operator
Step
5
Turn on Data Roaming or Cellular Data/Mobile Data on your mobile phone
How to deactivate my voicemail service?

If you are using a postpaid plan, you can deactivate voicemail by dialing *128# > Digi Rewards & Services > Voicemail > Deactivate Voicemail > Confirm

For prepaid customers, you can deactivate voicemail by dialing *128# > My account > Account setting > Voicemail > Deactivate voicemail > Confirm

You will then receive an SMS confirmation that the voicemail service has been deactivated.

Purchase via MyDigi
paymentSTEP 1

BUY ADD-ONS / INTERNET

select countrySTEP 2

click “Roaming” and
select country

select passSTEP 3

Select Roaming Pass

roaming plan dateSTEP 4

Select Roaming Pass Activation Date (you may select “Now” for immediate activation or select a future date where the pass will activate anytime from 12 am to 2 am (Malaysia time) on the selected date)

activationSTEP 5

Subscribed Addons Successfully

*Activation date: 12am (Malaysia time) upon SMS notified

How to check balance for my Roaming Pass

UMB: Dial *800#

  • Keep track of your Internet usage

    STEP 1
    Select 1 for Internet
    Quota balance and
    2 for Voice minutes balance

  • Check your Prepaid credit balance and bill for Postpaid

    STEP 2
    Select the package
    that you wish to check
    the balance of

  • Try FREE entertainment content

    STEP 3
    View your balance
     
     

MyDigi

  • Keep track of your Internet usage

    STEP 1
    LOGIN TO MYDIGI

  • Check your Prepaid credit balance and bill for Postpaid

    STEP 2
    For Internet Quota Balance
    Scroll to ‘INTERNET’ on the main page

  • Try FREE entertainment content

    STEP 3
    For Voice Minutes Balance
    Scroll to ‘CALLS & SMS’ on the main page

How to call/text while overseas
Direct Dial/Text
Dial <00 or +><country code><area code/mobile code><telephone number>.
E.g.: to call Malaysia, (Mobile) 0060161234567 or +60161234567, (Fixed line) 006031234567 or +6031234567

 

Budget*111*Voice Call Dialing
Dial *111* <00 or +><country code><area code/mobile code><telephone number><#>.
E.g.: to call Malaysia, (Mobile) *111*0060161234567# or *111*+60161234567#,
(Fixed line) *111*+6031234 567# or *111*006031234567#

 

For calls rates, please visit our International Roaming Rates page.
How to activate International Roaming Services
Self-active at MyDigi
Self-activate at MyDigi:
Go to Plan Settings >
My Subscription >
International Roaming >
click "Subscribe" >
or
Contact Digi Customer Service
Contact Digi Customer Service
Helpline at +6016-2211 800

 
or
Email
Chat with Us

 
How to turn on/off Data Roaming

These steps may vary depending on the software version of your device

  • IOSGo to Settings > Mobile Data >
    Mobile Data Options >
    slide the "Data Roaming" ON/OFF
  • AndroidGo to Settings > Mobile networks > slide the "Data Roaming" ON/OFF