Roaming Support

Support Detail

Which are the participating countries/networks for Roam Like Home Monthly?
Roaming Voice calls and Internet Roaming (Roam in these countries with these selected networks) IDD Voice call (Voice calls from Malaysia to these International destinations)
  • Australia – Telstra / Optus
  • Brunei – DSTCom
  • China – China Mobile (CMCC)/UNICOM (46001)
  • Hong Kong – SmarTone/CMHK
  • Indonesia – INDOSATOOREDOO/ TELKOMSEL
  • Myanmar – Telenor (TNM)
  • Philippines – GLOBE/SMART
  • Singapore – StarHub/Singtel/M1
  • Taiwan – Chunghwa / Far EasTone
  • Thailand – Dtac / DTN TriNet
  • Australia
  • Brunei
  • China
  • Hong Kong
  • Indonesia
  • Myanmar
  • Philippines
  • Singapore
  • Taiwan
  • Thailand
What is Roam Like Home Monthly?

Roam Like Home Monthly is a roaming plan that allows you to enjoy 5GB Internet Roaming and 60 minutes of Roaming voice calls while travelling overseas in 10 countries (on participating countries/networks). Effective from 25 January 2018, for selected Digi Postpaid plans, Roam Like Home Monthly also comes with 60 minutes of IDD voice calls to the participating countries

What does Roam Like Home Monthly offer?
  • 60 minutes of Roaming Voice calls
    (Calling back to Malaysia number, calling to any number in the visiting countries and receiving calls)
  • 5GB Internet Roaming
  • 60 minutes of IDD Voice calls
    (Calling any International mobiles and fixed lines, both Direct Dial and IDD 133) – Effective from 25 January 2018 onwards for selected rate plans 
    *60 second charging block
What will happen if I use up my Roam Like Home Monthly quota given?

If your monthly quota is exhausted within your bill cycle, any subsequent usages will be charged at standard roaming/IDD rates, on top of the monthly fee. Alternatively, you may purchase any Roaming Pass/IDD Pass to continue enjoying Roaming/IDD services at standard rate.

I am subscribed to Roam Like Home Monthly. I would like to request to change my existing bill cycle date, what will happen to my unutilized Roam Like Home Monthly quota?

Your Roam Like Home Monthly quota under the old bill cycle date will be forfeited. Your Roam Like Home Monthly quota will be renewed on the new bill cycle date. Changing of bill cycle dates will amount to an subscription of Roam Like Home Monthly.

Do I need to manually select a specific network or may I use any available network in the participating country?

Roam Like Home Monthly is offered in partnership with specific roaming operators. As such, you will need to ensure that you are logged onto the correct network. Please manually select the applicable network for the relevant participating countries to enjoy Roam Like Home Monthly 60 minutes Roaming Voice calls and 5GB Internet Roaming, and ensure you are always connected to the correct network.

What is the validity period of Roam Like Home Monthly?

Roam Like Home Monthly is a monthly recurring package and is renewed automatically according to the bill cycle of your Postpaid Plan. The standard validity of Roam Like Home Monthly is from 00:00AM on the start date till 23:59PM on the end date of your bill cycle, Malaysia time. If the subscription is done anytime within the bill cycle, the validity of Roam Like Home Monthly will start from the time of subscription.

Is there a proration of charging for Roam Like Home Monthly if I subscribe any time within the bill cycle?

There is no proration of charging if you subscribe at any time during your full cycle. However, you will still be getting the full 5GB of Internet Roaming, 60 minutes of Roaming Voice calls and 60 minutes of IDD Voice calls (if applicable) upon subscription which is valid for the remaining period of your bill cycle.

I am an existing customer currently on the eligible rate plans for Roam Like Home Monthly which comes inclusive of 60 minutes IDD Voice calls. Will I get to enjoy 60 minutes of IDD Voice calls automatically?

No, for all sign ups on Roam Like Home Monthly prior 25 January 2018, you will continue to enjoy 5GB Internet Roaming and 60 minutes of Roaming Voice calls at the existing monthly charge and discount (if any) with no changes. Please call Digi's Customer Service Helpline at 016-2211800 to request for Roam Like Home Monthly activation which comes inclusive of 60 minutes IDD Voice calls.

For all sign ups on Roam Like Home Monthly on the eligible rate plans effective 25 January 2018 onwards, you will get to enjoy 5GB Internet Roaming, 60 minutes of Roaming Voice calls and 60 minutes IDD Voice calls automatically upon subscription.

What will happen to my monthly charges and discount (if any) if I am an existing customer currently on Roam Like Home Monthly (5GB Internet Roaming and 60 minutes Roaming Voice calls), prior to 25 January 2018?

Your monthly charge and discount (if any) of the existing subscription will remain the same as long as you have not make any change to the subscription.