Roaming Support

Support Detail

What is Daily Unlimited Internet Roaming?

Daily Unlimited Internet Roaming allows you to experience Internet roaming at a max cap of RM36/country/day or RM56/country/day depending on the roamed country. It allows subscribers to enjoy Internet browsing whilst travelling abroad with no manual operator selection require

Do I need to subscribe in order to enjoy this offer?

There is no subscription required. You will just need to ensure your mobile line is activated with International Roaming and enable data roaming in your phone settings.

Is this offer available for all rate plans?

This offer is only available for all Digi Postpaid subscribers.

When will the Daily Unlimited Internet Roaming pass expire daily?

This is a daily validity offer according to the capital city time of your roamed country. E.g. if you are in Australia and start browsing from 01:00AM Canberra time, your daily validity will expire at 11:59PM Canberra time. Should you continue to browse after 12AM Canberra time, you will be charged RM36 x 2 = RM72.

Roaming usage is rated based on GMT (Greenwich Mean Time) without consideration of Daylight Savings Time (DST).

What happens if I start browsing before midnight and throughout the next day while in the same country? How will I be charged?

You will be charged for 2 days of usage. E.g. If you start browsing from 11:30PM until 2AM in Australia, you will be charged at a max cap of RM72 (RM36x2 days).

Do I need to unsubscribe from the Daily Unlimited Internet Roaming pass?

No, the Daily Unlimited Internet Roaming pass will expire automatically once the validity has ended.

In which countries can I enjoy Daily Unlimited Internet Roaming?

The full list of countries in which Daily Unlimited Internet Roaming is available is as follows:
 

RM36/day
Country
AustraliaAustriaBangladesh
BruneiBulgariaCambodia
ChinaColombiaCosta Rica
CroatiaDenmarkEast Timor
EcuadorEstoniaFiji
FinlandFrench PolynesiaGuatemala
HondurasHong KongHungary
IndiaIndonesiaIraq
Isle of ManJapanKyrgyz Republic
LaosLatviaMacau
MadagascarMontenegroMozambique
MyanmarNepalNew Zealand
NigeriaNorwayOman
PakistanPanamaPhilippines
Saudi ArabiaSerbiaSeychelles
SingaporeSlovak RepublicSouth Korea
Sri LankaSwedenTaiwan
TajikistanTanzaniaThailand
TurkeyUgandaUkraine
UzbekistanVietnamZambia

 

RM56/day
Country
ArgentinaBahrainBelgium
BrazilCanadaChile
Czech RepublicEgyptEl Salvador
FranceGuamGermany
GreeceIcelandIreland
ItalyJerseyJordan
KazakhstanKenyaKuwait
LiechtensteinLithuaniaLuxembourg
MacedoniaMaltaMexico
MongoliaNetherlandsNicaragua
PalestinePapua New GuineaPeru
PolandPortugalQatar
RomaniaRussiaSlovenia
South SudanSpainSudan
SwitzerlandUnited Arab Emirates (UAE)United Kingdom
UruguayUSA
How will I be charged if I roam with more than one operator in the same country on the same day?

You will only be charged a max cap of RM36/country/day or RM56/country/day depending on the roamed country’s respective rates. E.g. If you are in Singapore and you connect to Starhub in the morning and Singtel in the afternoon on the same day, you will be charged a max cap of RM36/day.

If I use the Internet while I roam in more than one country on the same day, how will I be charged?

Roaming Internet usage of less than 1MB will be charged on a Pay-As-You-Use (PAYU) basis at RM36/MB (for countries rated RM36/day) and RM56/MB (for countries rated RM56/day) in 10kb charging blocks.

You will be charged a max cap of RM72 (RM36x2 countries) for the day or RM112 (RM56X2 countries), depending on the roamed country’s respective rates. E.g. if you use the Internet while you roam in China in the morning and Hong Kong in the afternoon, you will be charged for both countries.

Do I need to manually select a specific operator or can I use any available operators in the country I roam in?

You will be connected to any available operator in the country automatically without the need to manually select a specific operator.

What happen if I can’t connect to any operator automatically? Do I still need to manually select an operator?

This offer allows you to seamlessly connect to any operator without the need to manually select a specific network operator. In normal circumstances, your phone should automatically connect to an operator if you set it to Automatic selection mode. However, if your device still fails to connect to a network operator with this setting, kindly do a manual search and connect to any available network operators.

Is there any applicable Fair Usage Policy?

Yes. Fair Usage Policy applies and the Internet speed will be reduced when you reach the daily fair usage quota of 1GB.

What are the services available for Daily Unlimited Internet Roaming?

Daily Unlimited Internet Roaming of 1GB quota supports email, browsing and social messaging. For Video Streaming, it will be the best effort for service delivery.

Once I have reached my daily Fair Usage Quota, can I still enjoy data roaming without any additional charges?

Yes. You can still continue browsing without incurring any additional roaming Internet charges even though you have reached your fair usage quota of 1GB. However, your Internet usage speed will be reduced till the end of the day.

Can I restore my Internet roaming speed upon reaching the daily Fair Usage Quota?

No. Your Internet speed will be reduced till the end of the day.

If I’ve reached my daily Fair Usage Quota, will I be charged for the Internet usage after the FUP quota?

Any Internet usages after the FUP will not be charged.