Reload Support

Online Reload

Out of credit? There’s no need to leave home just to reload – do it online!

1: Click on Reload. Select your preferred reload amount and fill in all the required information. Then, click Reload.

2: Check your reload and payment details on the Order Summary page. Click Pay to complete your purchase. You will receive a text message notification with your updated balance upon successful reload.

What is the Maximum Prepaid Credit Limit?

The maximum prepaid credit limit is RM1,000.00. Any attempt to reload into an Account with a balance of RM1,000.00 will be unsuccessful.

Digi Kiosk

Skip the queue and purchase Prepaid credit conveniently via Digi Kiosks.

Step 1: Visit a Digi Kiosk near you and select your preferred language to begin.
Step 2: Select Prepaid Reload and follow the instructions. You will receive a text message notification with your updated balance upon successful reload.

Softpin Reload Vouchers

Step 1

Purchase your Softpin Reload Vouchers at any Digi Store or one of the following Digi Partners:

Convenience Stores
Convenience Stores
7-Eleven, 99 Speedmart, KK Mart

Supermarkets
Supermarkets
Carrefour, Cold Storage, Giant, Tesco

Pharmacies
Pharmacies
Apex Healthcare, Cosway (RM100 reloads only), Guardian, Watsons

Petrol Stations
Petrol Stations
BHPetrol, Caltex, Petron, Petronas, Shell

Others
Others
POS Malaysia, e-pay, MobilityOne, Mobile Money, MOL™ - Mobile Online, etc.

 

Step 2

Dial <*123*><16-digit reload number><#> and press SEND/CALL.

You will receive a text message notification with your updated balance upon successful reload.

 

Flexi e-load™

Skip the queue and purchase Prepaid credit conveniently via Digi Kiosks.

Reload the EXACT amount that you need from a Digi Authorised Dealer.

Step 1: Visit a Digi Authorised Dealer near you. Give the dealer your Digi mobile number and tell him your preferred reload amount.
Step 2: Check your reload and mobile details before paying the dealer. The dealer will perform the reload for you. You will receive a text message notification with your updated balance upon successful reload.

Bank Reload

Make reloads through your preferred bank, hassle-free.

Step 1: Visit your preferred bank’s ATM or online banking website.
Step 2: From the menu, search for Other Services. Then, select Prepaid Reload/Prepaid Top-Up. Please note that steps, naming conventions and instructions will vary from bank to bank.

e-Wallet Reload

Reload the cashless way with Boost, GrabPay or Touch'n Go eWallet

Step 1: Visit either Boost, GrabPay or Touch'n Go eWallet app
Step 2: From the menu, search for Prepaid. Then select Mobile Credit and key in your mobile details and reload the amount. Please note that steps, naming conventions will vary between different e-Wallet providers.

e-Reload Redemption

To redeem your e-Reload, simply follow the steps below:

Step 1: Kindly ensure your new Digi Prepaid line has been activated. To do this, just make your first call.

Step 2: Once your line has been successfully activated, click on the following link: https://store.digi.com.my/storefront/redeem-e-reload.ep

Step 3: Follow the instructions given and enter your Digi Prepaid mobile number, a 6 digit TAC code will be sent to your mobile.

Step 4: Enter the 6 digit TAC code and click on Redeem. Make sure your phone is switched on before reloading.

Step 5: You’ll receive a confirmation SMS upon successful reload.

Please note that the system will auto-reload for top-ups that are not redeemed within 60 days from the date of a successful purchase.