Reload Support

Support Detail

Online Reload

Out of credit? There’s no need to leave home just to reload – do it online!

step 1Step 1
Click on the Reload link below. Select your preferred reload amount and fill in all the required information. Then, click Reload.
step 2Step 2
Check your reload and payment details on the Order Summary page.
Click Pay to complete your purchase. You will receive a text message notification with your updated balance upon successful reload.
What is the Maximum Prepaid Credit Limit?

The maximum prepaid credit limit is RM1,000.00. Any attempt to reload into an Account with a balance of RM1,000.00 will be unsuccessful.

Digi Kiosk

Skip the queue and purchase Prepaid credit conveniently via Digi Kiosks.

step 1Step 1
Visit a Digi Kiosk near you and select your preferred language to begin.
step 2Step 2
Select Prepaid Reload and follow the instructions.
You will receive a text message notification with your updated balance upon successful reload.
Softpin Reload Vouchers
Step 1

Purchase your Softpin Reload Vouchers at any Digi Store or one of the following Digi Partners:

  • Convenience stores
    Convenience Stores
    7-Eleven, 99 Speedmart, KK Mart
  • supermarkets
    Supermarkets
    Carrefour, Cold Storage, Giant, Tesco
  • Pharmacies
    Pharmacies
    Apex Healthcare, Cosway (RM100 reloads only), Guardian, Watsons
  • Petrol Stations
    Petrol Stations
    BHPetrol, Caltex, Petron, Petronas, Shell
  • Others
    Others
    POS Malaysia, e-pay, MobilityOne, Mobile Money, MOL™ - Mobile Online, etc.
Step 2

Dial <*123*><16-digit reload number><#> and press SEND/CALL.

You will receive a text message notification with your updated balance upon successful reload.

Flexi e-load™

Skip the queue and purchase Prepaid credit conveniently via Digi Kiosks.

Reload the EXACT amount that you need from a Digi Authorised Dealer.

Step 1Step 1
Visit a Digi Authorised Dealer near you. Give the dealer your Digi mobile number and tell him your preferred reload amount1.
Step 2Step 2
Check your reload and mobile details before paying the dealer. The dealer will perform the reload for you.
You will receive a text message notification with your updated balance upon successful reload.
Bank Reload

Make reloads through your preferred bank, hassle-free.

Step 1Step 1
Visit your preferred bank’s ATM or online banking website.
Step 2Step 2
From the menu, search for Other Services. Then, select Prepaid Reload/Prepaid Top-Up.
Please note that steps, naming conventions and instructions will vary from bank to bank.
e-Wallet Reload

Perform reload the cashless way from Boost, GrabPay or Touch'n Go eWallet

Step 1Step 1
Visit either Boost, GrabPay or Touch'n Go eWallet app
Step 2Step 2
From the menu, search for Prepaid. Then select Mobile Credit and key in your mobile details and reload amount.
Please note that steps, naming convention will vary between different e-Wallet provider.
e-Reload Redemption

To redeem your e-Reload, simply follow the steps below:

Step 1Step 1
Kindly ensure your new Digi Prepaid line has been activated. To do this, just make your first call.
Step 2Step 2
Once your line has been successfully activated, click on the following link: https://store.digi.com.my/storefront/redeem-e-reload.ep
Step 3Step 3
Follow the instructions given and enter your Digi Prepaid mobile number, a 6 digit TAC code will be sent to your mobile.
Step 4Step 4
Enter the 6 digit TAC code and click on Redeem. Make sure your phone is switched on before reloading.
Step 5Step 5
You’ll receive a confirmation SMS upon successful reload.

Please note that the system will auto-reload for top-ups that are not redeemed within 60 days from the date of successful purchase.