Prepaid Support

Support Detail

Softpin Reload Vouchers
Step 1

Purchase your Softpin Reload Vouchers at any Digi Store or one of the following Digi Partners:

  • Convenience stores
    Convenience Stores
    7-Eleven, 99 Speedmart, KK Mart
  • supermarkets
    Supermarkets
    Carrefour, Cold Storage, Giant, Tesco
  • Pharmacies
    Pharmacies
    Apex Healthcare, Cosway (RM100 reloads only), Guardian, Watsons
  • Petrol Stations
    Petrol Stations
    BHPetrol, Caltex, Petron, Petronas, Shell
  • Others
    Others
    POS Malaysia, e-pay, MobilityOne, Mobile Money, MOL™ - Mobile Online, etc.
Step 2

Dial <*123*><16-digit reload number><#> and press SEND/CALL.

You will receive a text message notification with your updated balance upon successful reload.

Online Reload

Out of credit? There’s no need to leave home just to reload – do it online!

step 1Step 1
Click on the Reload link below. Select your preferred reload amount and fill in all the required information. Then, click Reload.
step 2Step 2
Check your reload and payment details on the Order Summary page.
Click Pay to complete your purchase. You will receive a text message notification with your updated balance upon successful reload.
Digi Kiosk

Skip the queue and purchase Prepaid credit conveniently via Digi Kiosks.

step 1Step 1
Visit a Digi Kiosk near you and select your preferred language to begin.
step 2Step 2
Select Prepaid Reload and follow the instructions.
You will receive a text message notification with your updated balance upon successful reload.
Flexi e-load™

Skip the queue and purchase Prepaid credit conveniently via Digi Kiosks.

Reload the EXACT amount that you need from a Digi Authorised Dealer.

Step 1Step 1
Visit a Digi Authorised Dealer near you. Give the dealer your Digi mobile number and tell him your preferred reload amount1.
Step 2Step 2
Check your reload and mobile details before paying the dealer. The dealer will perform the reload for you.
You will receive a text message notification with your updated balance upon successful reload.
Bank Reload

Make reloads through your preferred bank, hassle-free.

Step 1Step 1
Visit your preferred bank’s ATM or online banking website.
Step 2Step 2
From the menu, search for Other Services. Then, select Prepaid Reload/Prepaid Top-Up.
Please note that steps, naming conventions and instructions will vary from bank to bank.
e-Reload Redemption

To redeem your e-Reload, simply follow the steps below:

Step 1Step 1
Kindly ensure your new Digi Prepaid line has been activated. To do this, just make your first call.
Step 2Step 2
Once your line has been successfully activated, click on the following link: https://store.digi.com.my/storefront/redeem-e-reload.ep
Step 3Step 3
Follow the instructions given and enter your Digi Prepaid mobile number, a 6 digit TAC code will be sent to your mobile.
Step 4Step 4
Enter the 6 digit TAC code and click on Redeem. Make sure your phone is switched on before reloading.
Step 5Step 5
You’ll receive a confirmation SMS upon successful reload.

Please note that the system will auto-reload for top-ups that are not redeemed within 60 days from the date of successful purchase.