Internet Support

Support Detail

Who can purchase NEXT internet plans?

Only Digi Prepaid NEXT subscribers will be entitled to purchase NEXT internet plans.

What are the NEXT internet plans available?

Please refer to the table below

NEXT Internet Plan

Price

Offer

NEXT15

RM15

3GB Truly High-Speed Internet + Unlimited Social

NEXT30

RM30

15GB Truly High-Speed Internet

NEXT35

RM35

30GB Truly High-Speed Internet +

Unlimited Calls to All Local Network

NEXT45

RM45

40GB Truly High-Speed Internet +

Unlimited Calls to All Local Network

All NEXT internet plans come with 30-days internet that support Always Active.

What is "Always Active"?

"Always Active" means that your main account validity will always be extended to match the subscription validity of your internet plan. For example, if your account validity expires tomorrow but you subscribe to a NEXT Plan today, your account validity will be extended by 30 days (instead of expiring tomorrow).

However, if your main account has a validity of more than 30 days at the point of subscription to a NEXT Plan, it will remain unchanged.

How do I purchase NEXT internet plans?

You can purchase any NEXT internet plan via MyDigi > Add-ons or by dialling *128*2*1#

Is there any speed cap for Unlimited Social features?

Yes, the Unlimited Social feature is subjected to Digi’s fair usage policy.

What numbers can I call with the bundled Unlimited Calls to all networks?

You may make unlimited voice calls to both Digi numbers and all other networks, including fixed lines (excludes video calls, calls to special numbers, 1-300 numbers, and 121 numbers) within Malaysia.

What is the call rate to special number 1-300, 1-700 and 1-800 from Prepaid Line?

Please refer to the table below:

Rate Plan

Prefix

Tariff

All Prepaid

1-300

RM0.36/min

All Prepaid

1-800

FOC

All Prepaid

1-700

RM0.50/min

How do I check the Internet and Call balance of my NEXT Plan?

You may check your base quota Internet balance via MyDigi, or by dialing *128*2*4# and following the steps. Please note that you will not be able to check the balance for Unlimited Calls.

Can I use the Internet quota from my NEXT plan when I am roaming abroad?

No. The Internet quota from your NEXT plan is for domestic use only (i.e. within Malaysia). Mobile Internet usage while roaming abroad on other networks shall be charged as per the respective roaming operator’s rate for Internet access.

Will my NEXT internet plan be renewed automatically at the end of plan validity?

NEXT internet plans are one-off purchase. You will need to purchase the pass again if you want to continue enjoying it after it expires.

How do I unsubscribe from NEXT internet plan?

You can go to MyDigi or by dialing *128*2*5# and following the steps to unsubscribe from NEXT internet plan.

I am thinking about terminating my NEXT plan before it ends. After termination, can I still continue to use the Internet until the end of its validity?

No, your NEXT internet plan will be removed with immediate effect upon termination.

Can I still purchase the NEXT internet plan if I already have an existing Internet Plan?

Yes, you can. However, your existing Internet plan will be overwritten and any remaining quota from your current internet plan will be forfeited.