Prepaid Support

Support Detail

Can I use the free 1GB through out the day?

No, you can only use the free 1GB from 8am – 6pm daily.

When is the redemption period?

The redemption period starts from 1st April 2020 until further notice.

Do I need to redeem the free 1GB everyday?

No, you are only required to redeem once and you will receive free 1GB daily.

I have not fully utilized the free 1GB today, can I carry forward the quota to the following day?

No, your unutilized quota for the day will be forfeited and you  will receive 1GB only the following day.

Who is eligible to enjoy this 1GB Internet?

This offer is only available to all Digi Prepaid voice and Digi Prepaid Broadband plans.

How and where do I redeem the freebies?

To redeem this offer, please dial *128*88#

How many times can I redeem the freebies?

You can only redeem once.

I have successfully performed my redemption via UMB *128*88# , can I redeem again?

No, you can only redeem once.

I have not exhausted my allocated monthly Internet quota, and I have redeemed my Free 1GB internet. Which quota will be consumed first?

Your Free 1GB internet will be consumed first for usages from 8am – 6pm. After that, the balance of your allocated monthly Internet quota will be consumed.

I have biGBonus 1GB (1-7pm) quota daily and redeemed the free 1GB for 8am – 6pm, which quota will be consumed first?

Your Free 1GB internet will be consumed first for usages from 8am – 6pm. After that, only it will consume your biGBonus 1GB (1-7pm).