Digi Postpaid Support

What is Digi PhoneFreedom 365?

Digi PhoneFreedom 365 is a device program that offers you an easier way to enjoy the latest flagship phones. It is a device program that comes with (A) a Digi Postpaid Rate Plan (“Mobile Service Plan”) and (B) a 24-month Device Instalment plan.

How does Digi PhoneFreedom 365 benefit me?

Compare to conventional device programs, Digi PhoneFreedom 365 offers you the following:

- No upfront payment – walk away with a brand new phone without paying a deposit

- No interest charged – A monthly instalment scheme allows you to pay off your phone in 24 months, interest-free

- No upgrade fee – Exchange your old phone for a new one with no upgrade fee from month 18-24

Will I be paying more with Digi PhoneFreedom 365 compared to buying the phone outright?

No, you will not be paying more than the Retail Recommended Price (RRP). In fact, you will enjoy greater value and flexibility with Digi PhoneFreedom 365 than when you buy the phone conventionally. Digi PhoneFreedom 365 provides an instalment facility, saving you from a large outright payment. You can also opt for an early upgrade from month 18 onwards with no upgrade fee, by returning your old phone.

Will I enjoy 0 Upfront with Digi PhoneFreedom 365 during sign up?

0 Upfront is available to eligible customers based on a set of criteria, which includes a combination of tenure, payment history and usage, among others (customer eligibility is updated periodically). For now, the only way to check your eligibility is to walk in to the nearest Digi Store or Digi Store Express.

Why do I need to pay a device advance payment when I sign up for Digi PhoneFreedom 365?

Device advance payment is only applicable to those who are not eligible for the 0 Upfront feature of Digi PhoneFreedom 365. For now, you need to walk in to the nearest Digi Store or Digi Store Express to check your eligibility status.

Will I enjoy zero upfront if I port in from my existing operator?

Customers who present the last 3 months bill from their existing provider which exceeds RM80/month and opt for credit card auto-billing subscription can enjoy 12 months device advance payment when they port in.

Can corporate individual or SME lines sign up?

No, corporate individuals and SME lines are not eligible for this program.

Who is eligible for Digi PhoneFreedom 365?

The programme is available for all Existing Digi Postpaid™ customers, port in, new postpaid and Prepaid to Postpaid Customers. Walk into the nearest Digi Store or Digi Store Express or contact our customer service to check the offers available based on your eligibility. The following must also be met during registration:

  • Biometric thumbprint scan must match the NRIC thumbprint to qualify for registration.
  • For Credit Card Auto-Billing Option, Third-party Credit Card is not allowed.
  • Registrant must be a Malaysian citizen.
  • Port-in customers to present 3 months latest current operator postpaid bill.
What Postpaid mobile offers are bundled under Digi PhoneFreedom 365?

Please visit the PhoneFreedom 365 page for rate plans and devices on offer.

What phones are available with Digi PhoneFreedom 365?

See all the available phone models here: https://www.digi.com.my/shop/phones/phonefreedom365

How many months of repayment fees do I need to fulfil under this program?

You have to fulfil the 24 monthly device payments as accorded in the contract. However, you may choose to upgrade to a brand new phone between months 18 – 24 with no upgrade fee.

How do I upgrade to a new phone between month 18 - 24?

After you have completed the 17th payment (tier 1 phones) or 19th payment (tier 2) with no other outstanding amounts, you may walk into a participating Digi Store or Digi Store Express and exchange your old phone (that is required to be in good working condition) for a new phone.

Note: Tier 3 phones are not eligible for an early upgrade and are required to fulfill a 24 months contract.

What if my old phone is not as per the Good Working Condition Criteria set in the Terms and Conditions?

Digi will not accept the phone as a Returned Device for exchange. You may instead choose to (A) complete your 24 monthly instalments and keep the phone at the end of your contract, or (B) pay the Penalty Fee and Processing Fee, keep the old phone and register for a new phone.

How do I find out when my device would be eligible for an upgrade between month 18-24?

You may call us at 0162211800 or walk-in to a Digi store to know when your device is eligible for an upgrade. Back-up your phone, perform a factory reset and remove any SIM or SD cards before you bring your device to our store for verification.

Do I get to keep my old phone when I upgrade?

No, once you have agreed to exchange your old phone for a new phone under the Digi Device Subscription Programme, Digi will not return the old phone back to you. Hence, please ensure that you have performed a full data backup of your old phone before surrendering it.

What I be able to retrieve the data stored in my old phone after the exchange?

No, Digi is unable to restore or retrieve any data from your old phone once the phone is wiped / factory reset / the upgrade transaction is completed. Please ensure you have performed a full data backup before you surrender your old phone to our staff during your upgrade process.

How do I know if my phone is in good working condition?

Our friendly staff will perform an assessment of your phone’s condition before we accept your phone. You may refer to the Terms and Conditions on the stipulated Good Working Condition Criteria. Digi has the absolute discretion to decide whether a phone which you wish to exchange can be accepted or rejected.

If I decide not to upgrade between months 18 - 24, what will happen?

Should you decide not to upgrade at any point within the eligible upgrade period, you can continue to complete with your 24 monthly instalments and keep the phone at the end of your contract

What if I cancel or terminate my line or the phone was lost/stolen within the contract period?

If you cancel or terminate your line with Digi or the phone is lost/stolen before completing the minimum 24 month instalment period, you will need to pay a Penalty Fee, which is the remaining device balance equivalent to [(RRP – Device Advance Payment/24) x remaining months + admin fee]. Once you have paid the Penalty fee, you may then sign up for a new device with Digi PhoneFreedom 365.

Can I continue with this programme after I have completed my 24 month instalment period?

You may continue to subscribe to your current Digi Postpaid™ Rate Plan once you have completed the 24 monthly payments for the Device Payment Monthly Price.

I am an existing Digi UP™ / Easy Up Customer. Am I entitled to subscribe to this Digi PhoneFreedom 365?

You are currently not entitled to join this Digi PhoneFreedom 365 unless you have (A) completed the minimum contract tenure of 24 monthly instalments with Digi UP™ / Easy Up programme, or (B) terminated your Digi UP™ / Easy Up programme. You will be subject to an eligibility check and must comply with the Terms and Conditions as set out on the Digi UP™ and Easy Up webpages.

What happens if I do not pay my monthly fees?

Digi reserves the right activate the device blocking feature for non-payment of the monthly fees

What is the PhoneFreedom 365 rebate promo?

PhoneFreedom 365 rebate promo offers additional rebate on the Postpaid line when subscriber sign up for Digi Postpaid 120 or Digi Postpaid 150 with PhoneFreedom 365 Program

What is the PhoneFreedom 365 rebate that the subscribers will enjoy?

Subscriber who sign up for PhoneFreedom 365 with Digi Postpaid 120 will enjoy RM15 x 24 months while subscriber who sign up for PhoneFreedom 365 with Digi Postpaid 150 will enjoy RM20 x 24 months

If subscriber sign up for Digi Fibre in addition to PhoneFreedom 365, will I enjoy both rebates for PhoneFreedom 365 and rebates offered under Digi Fibre Broadband?

Yes, subscribers who sign up for both Digi Fibre and PhoneFreedom 365 will enjoy more saving and eligible for the rebates from both PhoneFreedom 365 and Digi Fibre sign up.