Phones Support

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What is Digi Shield?

With Digi Shield, you can protect your devices with a mobile protection plan against accidental / liquid damage and attended theft. Your device is protected from the moment you sign up. For a replacement device, your device will be replaced with a like-for-like replacement. There will be 2 products that charge on a monthly basis:

  • Digi Shield : Accidental Damage & Liquid Damage (ADLD) cover only
  • Digi Shield Plus: Full Cover that covers theft/robbery and accidental and liquid damage.
What are the main benefits of Digi Shield?

You can enjoy all these benefits:

  • If you accidentally damage your device, we will repair your device. If it's beyond economic repair (BER) or is stolen, you'll receive a replacement device of a similar kind and quality to your original device
  • Door to door pick-up and delivery service for repair & replacement
  • Free repair for Accidental Damage Cover cover or Liquid Damage Cover. No replacement fee needed.
What is not included under Digi Shield?

Your device will not be covered in the following scenarios.

  • Damage caused by intentional act
  • Light and normal wear and tear, gradual deterioration of the device or any latent defects
  • Accidental Damage where no actual known, or identifiable event or occurrence can be attributable to causing the damage to the device

Additional exclusions may apply. Please see the terms and conditions available at Digi Shield

(https://www.digi.com.my/support/tnc/devices/smartphones/digi-shield-screen-crack-protection) and Digi Shield Plus
(https://www.digi.com.my/support/tnc/devices/smartphones/digi-shield-full-coverage) for applicable provisions.

Can I register for both Digi Shield and Digi Shield Plus for the same device?

1 device IMEI can only register for 1 program.

If I stop my monthly device protection, can I enroll again?

Once you have stopped (or terminated) device protection, you are not allowed to enroll the same device (as identified by unique IMEI) again into the device protection program.

How much do I have to pay for Digi Shield?

The monthly charges for Digi Shield are as follows:

Digi Shield by AMS – as at 8th May 2019
Digi Plan Digi Shield Digi Shield Plus
Digi Postpaid 190 with PF365 FREE 49
Digi Postpaid 190 29 69
Digi Postpaid 160 29 69
Digi Postpaid 120 29 69
Digi Postpaid 80 29 69

*All prices shown are before 6% SST

How will I know if I am protected?

You will be protected as long as you are subscribed to the Digi Plan and the charging to your Postpaid bill is successful. You can also contact the customer hotline 03–92124314 from Monday to Sunday 09:00 AM to 06:00 PM (including Public Holidays).

How do I file a Claim?

Just call our customer hotline 03–92124314 from Monday to Sunday 09:00 AM to 06:00 PM (including Public Holidays) and a friendly customer service representative will guide you through the entire claim process. You will need to complete and submit the claims documents and may be required to submit additional documentation or information.

When must I file a Claim due to Attended Theft or Accidental Damage?

You will need to submit a police report on the loss of the phone from Digi and then submit it together with your claim by calling 03–92124314 or emailing claims@amtrustmobilesolutions.com.my within 48hrs from the incident date.

Is a receipt required when submitting a Claim?

No, it's not required but you will need to provide the following information to file a Claim:

  • Your first and last name
  • Device Make/Model (IMEI, if required by customer service representative)
  • Incident date
  • Description of incident
  • If it is an attended theft claim, it must be accompanied with a police report
  • Other documentation or information may be required (i.e.: Proof of purchase, Proof of relationship – if not used by the registered user)