Please refer to the Digi Shield product page at https://new.digi.com.my/program/digi-shield-device-protection
Just call our customer hotline 03–92124314 from Monday to Sunday 09:00 AM to 06:00 PM (including Public Holidays) and a friendly customer service representative will guide you through the entire claim process. You will need to complete and submit the claims documents and may be required to submit additional documentation or information.
Yes you can, just ask your friendly sales assistant while signing up and you can choose from 2 options:
Digi Shield Classic: RM39/mth
Digi Shield Premium: RM69/mth
Yes you can, but only at the point of purchase. Ask your friendly sales assistant while signing up and you can upgrade at a special rate of RM49/month.
1 device IMEI can only be registered for 1 Digi Shield program.
Your device will not be covered in the following scenarios:
- - Damage caused by intentional act.
- - Light and normal wear and tear, gradual deterioration of the device or any latent defects.
- - Accidental Damage where no actual known, or identifiable event or occurrence can be attributable to causing the damage to the device.
Additional exclusions may apply. Please see the terms and conditions available at Digi Shield (http://bit.ly/CrackScreenFAQ) and Digi Shield Plus (http://bit.ly/ADLDTheftFAQ) for applicable provisions.
You can enjoy all these benefits:
- - If you accidentally damage your device, we will repair it.
- - Door to door pick-up and delivery service for repair & replacement.
- - Free repair for Accidental Damage Cover or Liquid Damage Cover. No replacement fee needed.
With Digi Shield, your device is protected from the moment you sign up against accidental / liquid damage.
Digi Postpaid 190 plan comes with free Digi Shield coverage under PhoneFreedom 365. Your device is automatically covered under Digi Shield once you sign up for Digi Postpaid 190 with PhoneFreedom 365.