Phones Support

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What is Digi AirSIM Number Share service and how does it work?

Digi AirSIM Number Share is a service that allows you to share your mobile number with both your smartphone and smartwatch. At only RM10/month, you can make and receive domestic calls as well as connect to the Internet from your smartwatch, using the same Digi Postpaid mobile number. Digi AirSIM Number Share can be used in Digi 4G LTE coverage areas.

Who is eligible for the Digi AirSIM Number Share service?

All Digi Postpaid customers with an eligible rate plan, except Digi Business, can subscribe to the Digi AirSIM Number Share service. You will need a compatible smartphone and smartwatch to use the service.

Are there any other pre-requisites to enjoy Digi AirSIM Number Share?

To enjoy Digi AirSIM Number Share, you need to:

  • Ensure you have a compatible iPhone & Apple Watch with the correct operating system installed (iOS 13.2 and WatchOS 6.1).
  • Check if you are on an eligible Digi Postpaid rate plan.
  • Turn on VoLTE (refer to https://www.digi.com.my/support/our-network/volte).
  • Ensure that you do not have any unpaid bills on your Digi Postpaid account.
What are the devices currently supported by Digi AirSIM Number Share?

Currently, Digi AirSIM Number Share is supported by these compatible smartphones:

  • iPhone SE
  • iPhone 6S/6S Plus
  • iPhone 7/7 Plus
  • iPhone 8/8 Plus
  • iPhone X
  • iPhone XR/XS/XS Max
  • iPhone 11/11 Pro/11 Pro Max

These devices must have at least the iOS 13.2 installed. More devices will be made available in the future.

Paired with:

  • Apple Watch Series 5 (GPS + Cellular)
  • Apple Watch Series 3 (GPS + Cellular)

A minimum of Watch OS 6.1 needs to be installed in these devices. More devices will be made available in the future. 

Which plans are currently eligible for Digi AirSIM Number Share service?

The Digi AirSIM Number Share service is available to all Digi customers on a ‘Digi Postpaid’ plan above RM80 per month (except Digi Business). Applicable to both Principal and Supplementary lines.

Find out more at a Digi Store near you.

Where can I subscribe for Digi AirSIM Number Share service?

Once you have paired your smartwatch to your smartphone, the option to sign up for Digi AirSIM Number Share will be available via the Watch App on your smartphone.

How much do I need to pay for the Digi AirSIM Number Share service?

The Digi AirSIM Number Share service is available for RM10 per month. But for a limited time only, you can enjoy FREE Digi AirSIM Number Share service for 6 months from the date of registration. Promotion ends on 30 April 2020.

I am a Digi Prepaid user. How do I get the Digi AirSIM Number Share service?

Digi AirSIM Number Share service is only available for Digi Postpaid customers at the moment. Prepaid customers may consider converting their Prepaid plan to any eligible Postpaid one in order to subscribe to Digi AirSIM Number Share service.

I am a non-Digi user. Can I get Digi AirSIM Number Share service?

Non-Digi customers, simply port-in to one of the eligible Digi Postpaid rate plans that qualify for Digi AirSIM Number Share service.

How do I subscribe to Digi AirSIM Number Share service?

If you are unboxing a brand new Apple Watch Series 5 (GPS+Cellular):

  • Pair your Apple Watch with your Apple iPhone (refer to https://support.apple.com/en-my/HT204505 for detailed instructions)
  • You will be prompted to set up a data plan/mobile plan.
  • Follow the steps shown on the screen that require you to:
    • Enter your NRIC/Passport number/Army ID number.
    • Accept the Terms & Conditions by ticking the checkbox.
  • It might take a few minutes for your AirSIM Number Share service to activate.
  • Once activated, you’re all set to enjoy your Digi AirSIM Number Share service!

If you are setting up Digi AirSIM Number Share with an already paired Apple Watch Series 5 (GPS+Cellular):

  • Tap the My Watch tab and tap Mobile Data/Cellular.
  • Tap Set up Mobile Data/Cellular.
  • Follow the steps shown on the screen that require you to:
    • Enter your NRIC/Passport number/Army ID number.
    • Accept the Terms & Conditions by ticking the checkbox.
  • It will take a few minutes for your AirSIM Number Share service to activate.
  • Once activated, start enjoying your Digi AirSIM Number Share!