Phones Support

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What is Digi AirSIM Number Share service and how does it work?

Digi AirSIM Number Share is a service that allows you to share your mobile number with both your smartphone and smartwatch. At only RM10/month, you can make and receive domestic calls as well as connect to the Internet from your smartwatch, using the same Digi Postpaid mobile number. Digi AirSIM Number Share can be used in Digi 4G LTE coverage areas.

Who is eligible for the Digi AirSIM Number Share service?

All Digi Postpaid customers with an eligible rate plan, except Digi Business, can subscribe for Digi AirSIM Number Share service. You will need a compatible smartphone and smartwatch to use the service.

Are there any other pre-requisites to enjoy Digi AirSIM Number Share?

To enjoy Digi AirSIM Number Share, you need to:

  • Ensure you have a compatible iPhone & Apple Watch with the correct operating system installed (iOS 13.2 and WatchOS 6.1).
  • Check if you are on an eligible Digi Postpaid rate plan.
  • Turn on VoLTE (refer to https://www.digi.com.my/support/our-network/volte).
  • Ensure that you do not have any unpaid bills on your Digi Postpaid account.
What are the devices currently supported by Digi AirSIM Number Share?

Currently, Digi AirSIM Number Share is supported by these compatible smartphones:

  • iPhone SE
  • iPhone 6S/6S Plus
  • iPhone 7/7 Plus
  • iPhone 8/8 Plus
  • iPhone X
  • iPhone XR/XS/XS Max
  • iPhone 11/11 Pro/11 Pro Max

These devices must have at least the iOS 13.2 installed. More devices will be made available in the future.

Paired with:

  • Apple Watch Series 5 (GPS + Cellular)
  • Apple Watch Series 3 (GPS + Cellular)

A minimum of Watch OS 6.1 needs to be installed in these devices. More devices will be made available in the future. 

Which plans are currently eligible for Digi AirSIM Number Share service?

The Digi AirSIM Number Share service is available to all Digi customers on a ‘Digi Postpaid’ plan above RM80 per month (except Digi Business). Applicable to both Principal and Supplementary lines.

Find out more at a Digi Store near you.

Where can I subscribe for Digi AirSIM Number Share service?

Once you have paired your smartwatch to your smartphone, the option to sign up for Digi AirSIM Number Share will be available via the Watch App on your smartphone.

How much do I need to pay for the Digi AirSIM Number Share service?

The Digi AirSIM Number Share service is available for RM10 per month. But for a limited time only, you can enjoy FREE Digi AirSIM Number Share service for 6 months from the date of registration. Promotion ends on 30 April 2020.

I am a Digi Prepaid user. How do I get the Digi AirSIM Number Share service?

Digi AirSIM Number Share service is only available for Digi Postpaid customers at the moment. Prepaid customers may consider converting their Prepaid plan to any eligible Postpaid one in order to subscribe to Digi AirSIM Number Share service.

I am a non-Digi user. Can I get Digi AirSIM Number Share service?

Non-Digi customers, simply port-in to one of the eligible Digi Postpaid rate plans that qualify for Digi AirSIM Number Share service.

How do I subscribe to Digi AirSIM Number Share service?

If you are unboxing a brand new Apple Watch Series 5 (GPS+Cellular):

  • Pair your Apple Watch with your Apple iPhone (refer to https://support.apple.com/en-my/HT204505 for detailed instructions)
  • You will be prompted to set up a data plan/mobile plan.
  • Follow the steps shown on the screen that require you to:
    • Enter your NRIC/Passport number/Army ID number.
    • Accept the Terms & Conditions by ticking the checkbox.
  • It might take a few minutes for your AirSIM Number Share service to activate.
  • Once activated, you’re all set to enjoy your Digi AirSIM Number Share service!

If you are setting up Digi AirSIM Number Share with an already paired Apple Watch Series 5 (GPS+Cellular):

  • Tap the My Watch tab and tap Mobile Data/Cellular.
  • Tap Set up Mobile Data/Cellular.
  • Follow the steps shown on the screen that require you to:
    • Enter your NRIC/Passport number/Army ID number.
    • Accept the Terms & Conditions by ticking the checkbox.
  • It will take a few minutes for your AirSIM Number Share service to activate.
  • Once activated, start enjoying your Digi AirSIM Number Share!
How do I unsubscribe from Digi AirSIM Number Share service?

You have to walk in to the nearest Digi Store to unsubscribe this service.

How do I check if Digi AirSIM Number Share is successfully subscribed?

You may refer to the Mobile Data section of the Watch App on your iPhone.

If my line is barred/suspended, can I still subscribe or use the Digi AirSIM Number Share service?

No, you can’t. To subscribe and/or use Digi AirSIM Number Share service, your account must be active with no overdue amount.

What happens if I subscribe for Digi AirSIM Number Share and I change my postpaid plan by transferring my line to someone else or convert my plan from Postpaid to Prepaid?

You will need to unsubscribe the Digi AirSIM Number Share service before you can proceed to transfer ownership or convert your plan.

What are the supplementary services supported by Digi AirSIM Number Share?

Call Forwarding Unconditional (Primary), Call Waiting & Call Hold are all supported.

What are the supplementary services not supported by Digi AirSIM Number Share?

CallerTunes, Digi IDD passes & Digi Roaming passes are not supported. If you are a subscriber of CallerTunes, we will automatically unsubscribe the service within 48 hours of activating your AirSIM Number Share. Once completed, you will receive a termination SMS.

With Digi AirSIM Number Share, can I answer a call on the phone and watch at the same time?

You may attempt to pick up the call on either of your devices; however, the call will only get connected on one device.

Can the Apple Watch listen in on a conversation picked up on the phone, or vice versa?

No, it cannot. When you accept a call on the phone, you cannot listen in on the conversation from the watch, and vice versa.

Can a watch end a conversation picked up on the phone, or vice versa?

No, it cannot.

What happens when I suspend my Digi Postpaid line voluntarily while having a Digi AirSIM Number Share service?

Only the Primary Line (i.e the phone) will be temporarily suspended. Digi AirSIM Number Share service is not suspended. If you would like to suspend both your Digi Postpaid line and the accompanying Digi AirSIM Number Share service, kindly call Digi Customer Service.

I had accidentally removed the Digi AirSIM Number Share data plan from my watch. What should I do?

You will need to walk-in to a Digi Store to unsubscribe from your current Digi AirSIM Number Share service and re-subscribe to a new one.

Can I use Digi AirSIM Number Share while roaming?

No, Digi AirSIM Number Share is not eligible for roaming services.

Where can I view charges and usages for Digi AirSIM Number Share?

Digi AirSIM Number Share will appear on your bill as a “Secondary SIM”. Domestic voice and data are covered under the standard Digi AirSIM Number Share service based on your Primary Digi Postpaid plan. However, if you make a call directly from your Apple Watch to an overseas number, the standard International Direct Dial charging rates will apply as per the country rate published here. Standard charges apply for usage of voice, SMS, and data as these are not included in the standard Digi AirSIM Number Share service.

How can I enjoy the FREE 6 months promotion for Digi AirSIM Number Share?

As long as you have subscribed before 30 April 2020, you would enjoy 6 months of FREE access to Digi AirSIM Number Share. This promotion entitles you to ONE (1) AirSIM Number Share subscription with a waiver of the monthly subscription fee of RM10, for SIX (6) months based on the billing cycle.

What happens to my existing CallerTunes subscription once I sign-up for Digi AirSIM Number Share?

Unfortunately, CallerTunes service is not supported when Digi AirSIM Number Share is activated at the same time. Any existing CallerTunes subscription would be automatically unsubscribed within 48 hours of Digi AirSIM Number Share being activated.