Phones Support

Support Detail

When will Apple Watches with LTE connectivity and eSIM be available?

Digi will be offering digital eSIM services to Apple Watches in the near future.

What is the warranty terms for the Apple Watch?

Standard Apple warranty applies. Please refer to https://support.apple.com/en-my/watch/repair/service for more details.

Can I upgrade to a new phone at month 18 – 24 if I have an Apple Watch bundled with my iPhone XR/XS/XS Max?

After you have completed the 17th payment (tier 1 phones), and no other amounts are outstanding, you may walk into our participating Digi Stores and Digi Store Express, exchange your old phone that is required to be in good working condition and select your next new phone when you upgrade. However, you will be required to pay the remaining installment of the Apple Watch before being allowed to upgrade to your next new phone.

Can the Apple Watch be bought as a standalone on Digi PhoneFreedom 365?

No, Apple Watch can only be purchased only as a part of the iPhone XR/XS/XS Max PhoneFreedom 365 bundle with Digi Postpaid 120/160/190.