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My Switch to Digi (Port-in) request is not successful, why? And what should I do?

Your Switch to Digi (Port-in) request might not be successful due to some common reasons:

  1. You did not reply and accept the network switching confirmation SMS sent from your current mobile service provider.
  2. You have outstanding / overdue bills with your current mobile service provider.
  3. You / your supplementary lines are blacklisted by your current mobile service provider.
  4. Your identification details are incorrect / incomplete (ie: Name, NRIC / Passport Number, Mobile Number, Police / Army ID etc).
  5. Your current line / supplementary line(s) are no longer active.
  6. You keyed in numbers from different mobile service providers within one submission.
  7. You did not port-in all of your supplementary lines.
  8. Your current line is not a Principal line.
  9. One or more of your supplementary lines did not reply and accept the network switching confirmation SMS sent from your current mobile service provider.

We advise you double check with your current mobile service provider to see if you have overdue bills, your line is active, and that you are not blacklisted within their records to enable a smooth port-in process.

For help, please get in touch with our Digi Customer Service at 0162211800, email, or drop us a note at Facebook or Twitter