Omni Support

Support Detail

How will I be billed?

Your saved card will be charged automatically every month according to your billing cycle. You will be billed at the beginning of every month and the payment will be charged to your card. Once the payment is successful, you will receive a receipt via email immediately and an invoice will be sent to your email after 3 working days.

What do I do if I have not received my invoice for the month?

Please contact Omni at support@omnihotline.my for any assistance.

What type of cards can I use to purchase Omni’s plan?

You can either use a prepaid, debit or credit card. Just make sure you have sufficient funds in your card for the payment process to run smoothly.

How do I change my card information?

Log in to your account on the Omni Dashboard here, and go to: Billing > Update payment method

Can I change or upgrade my plan?

At any time, you may upgrade or downgrade your plan on the Omni Dashboard here and your charges will be pro-rated at the end of your billing period.

Omni Dashboard > Plan & Usage > Manage Plan

What happens to my landline number after I change or upgrade my plan?

Your landline number remains the same even after you have changed or upgraded your plan.

What do I do if my account is suspended?

Please contact Omni at support@omnihotline.my for any assistance.

How do I reactivate my account after the termination of my subscription?

Unfortunately, you will not be able to reactivate your account once you have terminated your subscription. You are required to sign up again with us.

How do I cancel/terminate my account?

All you have to do is log in to your account on the Omni Dashboard here, and go to:

Account > Company Profile > Billing > Manage Your Plan > Cancel Your Account > Yes - and please contact Omni at support@omnihotline.my to confirm the termination of your account.