MyDigi App Support

Support Detail

Do I need an Internet plan to receive the 1GB Welcome Gift?

No prior Internet plan is required for you to redeem the 1GB Welcome Gift.

Where can I download the new MyDigi app?

You can go to Play store / App store and search for ‘MyDigi’ to download.

Why am I facing difficulties loading the app?

Please make sure that your device operating system is the latest iOS 10 or Android 5.0 and above to enjoy a seamless experience with the MyDigi app.

 

I have signed up to MyDigi via digi.com.my. Will I be eligible for the 1 GB Welcome Gift?

No, the 1GB Welcome Gift is available only via MyDigi app, and it is not available on MyDigi web nor UMB.

Who can redeem this 1GB Welcome Gift?

All Digi Postpaid and Digi Broadband plan subscribers that update or install the new MyDigi app are eligible to redeem this 1GB Welcome Gift, including Digi Enterprise Corporate customers and Corporate Individual customers.

I am a Digi Prepaid voice plan subscriber, will I receive this 1 GB Welcome Gift?

No, Digi Prepaid voice plan subscribers are not eligible to receive this 1GB Welcome Gift.

Can I use this 1 GB Welcome Gift with any of my Internet Plans?

Yes, you can. Note that the 1 GB Welcome Gift Internet quota will be utilized first before your Internet Plan is deducted.

Can I receive this 1GB Welcome Gift if I am a ‘Pay As You Use’ customer?

Yes, you will receive the free 1GB Welcome Gift but Internet charges will apply once you have utilized the free 1GB Welcome Gift. Kindly check your Internet balance from time to time to avoid extra Internet charges.

If I am a Digi Broadband customer under stream free plan, why will MyDigi deduct my free 1 GB since I already have stream free Internet quota?

For broadband users under stream free plans, the 1GB Welcome Gift Internet quota will be utilized first before your existing Internet quota gets utilized.

Upon receiving notification on my 1GB Welcome Gift, how long am I given to redeem it?

You will need to redeem the 1GB Welcome Gift via MyDigi app within 7 days. Just go to Add-ons > Freebies to redeem.

Will I get granted another 1 GB Welcome Gift if I missed the 7 days redemption period?

No, the 1GB Welcome Gift will not be regranted if you have missed the 7 days redemption period.

How do I check if my 1GB Welcome Gift is already in my Internet quota?

To check, please go to MyDigi app > Internet (Swipe left once on usage screen) and click on ‘View Details’ to view more info.

When does the validity of my 1GB internet expire?

Validity expires 7 days after time of redemption.

If I uninstall and reinstall the new MyDigi app, can I still get the 1 GB Welcome Gift?

No, you will not receive the 1GB Welcome Gift again because you have already registered your phone number with MyDigi.