IDD Support

Support Detail

What is IDD VIP?

IDD VIP is Digi's latest IDD offer that gives you the best international direct dial rates to one number belonging to any operator, across ten countries

When does this promo is start?

This promo starts 3rd April 2018, and it is available to all operators within the ten eligible countries from 9 August 2018 onwards, until further notice.

How do I enjoy this offer?

You need to activate the IDD VIP feature and then register your IDD VIP number before you can enjoy this offer.

How do I activate the IDD VIP feature?

IDD VIP feature can be activated via UMB by dialling *128*1*3#. You will see the UMB menu as follows:

Screen 1

Select "IDD VIP" or "IDD_VIP"
for Digi Prepaid LiVE

Screen 2

Select 1 to Confirm

Screen 3

Successful

How do I add/register my IDD VIP Number?

Screen 1

Select IDD VIP

Screen 2

Select Add number

Screen 3

Key in IDD VIP number in this format
<country code><phone number>
e.g. 6281XXXXXXXXX.

Screen 4

IDD VIP number successfully added

How many IDD VIP numbers can I have?

You can only have one IDD VIP number at any one time.

Can I change my IDD VIP number?

Yes, you may change your IDD VIP Number. However a RM3 charge will be applied for each change.

How do I change my IDD VIP number?

You can change your IDD VIP number the same way you change your Friends and Family numbers by dialing *128*1*8#

How many times am I allowed to change my IDD VIP number?

You can change your IDD VIP Number as many times as you want. However, a charge of RM3 will applied for each change.

Is there a number format that I need to follow to add/register IDD VIP Number?

Yes, you must key in the numbers in the following format: <country code><phone number> e.g 6281XXXXXXXXX. In short, you don't have to key in the "+" sign or the "00" prefixes.

Once I have registered an eligible IDD VIP number, can I call the number via Direct Dial?

Yes, you can call the IDD VIP number via Direct Dial and enjoy the special rates.

What are the rates, eligible countries and partner telcos subjected to the IDD VIP?

 

You may refer to the table below for more details:

Country IDD VIP Rates
Indonesia RM0.17/min
Bangladesh RM0.07/min
India RM0.07/min
Nepal RM0.37/min
Myanmar RM0.27/min (Telenor Myanmar) RM0.47/min (Others)
Philippines RM0.37/min
Thailand RM0.17/min
China RM0.07/min
Pakistan RM0.17/min
Vietnam RM0.17/min
With the launch of IDD VIP, does this mean all IDD calls will be charged with IDD VIP Rates?

No, you will only enjoy the IDD VIP rates when you make calls to the one eligible number that you add/register into your IDD VIP list.

What are the IDD rates to non IDD VIP numbers?

You will be charged according to the IDD rates of your current rate plan, please click here for non IDD VIP rates.

I have registered my favorite number to my IDD VIP list, but why I am still being charged with normal IDD rates?

To enjoy the IDD VIP rate, please ensure that:

  • a. The number you have registered as IDD VIP belongs to one of the ten eligible countries

    How do I do that?

    Please check the list of eligible countries in the table above.

  • b. Please make sure that the IDD VIP number is registered in the right format

    Please follow this format when you key in the number during adding/registration process:
    <country code><phone number>

    e.g.

    Indonesia IDD number is +62812345678910 or 0062812345678910,

    You must key in 62812345678910

    Bangladesh IDD number is +880161234567891 or 00880161234567891

    You must key in 880161234567891

If I perform a Change of Plan (CoP) will I lose my IDD VIP subscription?

Your IDD VIP subscription will be maintained upon CoP, unless you CoP from or to Digi Prepaid LiVE, then you will need to reactivate and re-register your IDD VIP number.