Digital Services Support

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What is the Viu/iflix monthly premium access subscription?

The Viu/iflix Monthly Premium Access + Free Internet subscription is a combination pass for data streaming and Premium access to either Viu or iflix, at only RM5! Viu comes with Premium access (with ads but with access to Viu's full library of content!) to Viu and 5GB data valid for streaming on Viu only. iflix comes with VIP access and 5GB data valid for streaming on iflix only.

Can I use the data from this subscription when I roam with Digi?

No, you will not be able to use the data allocated from this subscription while you are roaming.

When can I start subscribing to Viu/iflix monthly premium access subscription?

Viu Premium Access + Free Internet subscription is available from 21 June 2017. iflix VIP access + Free Internet is available from 31 August 2017. More partners coming soon!

How do I unsubscribe from Viu/iflix monthly premium access subscription?

We are sad to hear you want to let go of this great combo, but alright – you may unsubscribe via the EasyAdd subscription management platform. On your mobile phone, turn off WIFI and turn on mobile data. Login to https://easyadd.my  , select the subscription in your dashboard and click on the option to unsubscribe/cancel.

I want to terminate my Viu/iflix Monthly Premium Access subscription before it expires. After termination, can I continue to enjoy Viu/iflix premium access until the end of its validity?

Yes, you can continue to enjoy Viu/iflix premium access and the 5GB data allocated until the end of its 30-day validity.

How much data is included in this Monthly Premium Access Subscription?

All eligible customers will get 5GB data valid for streaming on either Viu or iflix only, depending on the subscription you purchase. Streaming on any other service apart from the subscription that you have purchased will result in your base Internet being deducted.

Where can I purchase these subscriptions?

You can subscribe via the EasyAdd subscription management platform by Digi. Head on over to https://easyadd.my

If I am currently subscribed to another Viu or iflix subscription, can I still enjoy this?

Yes! Just unsubscribe from your old subscription via Viu or iflix web/app and subscribe to any of the Digi Premium Access Subscriptions via the EasyAdd subscription management platform by Digi https://easyadd.my

How I can check my data usage for this subscription?

You may check your balance quota and expiry via the MyDigi app

What happens if my 5GB data for this subscription has been used up?

Streaming will result in quota being deducted from your base Internet plan.

Will my subscription be terminated automatically at the end of 30 days?

This subscription is on an auto renewal basis! This means that your subscription will be renewed automatically at 11.59PM at the end of its validity period. For Digi Prepaid customers, please ensure that you have sufficient credit for auto renewal.

Will I be notified before this subscription is renewed?

Yes, you will receive an SMS notification two (2) days before your subscription is renewed.

I am terminating my Internet plan before it expires. After termination, can I continue to enjoy the subscription?

No, you must have an active Internet plan to enjoy the 5GB allocated within the Premium Access Subscriptions. However, you may still enjoy either Viu premium access or iflix VIP access.

Who can subscribe to this awesome Premium Access Subscriptions?

All Digi Postpaid and Prepaid customers can subscribe to this subscription at RM5 per month. The 5GB Internet* is only eligible for the following customers:

  •  Postpaid customers with a bundled mobile Internet subscription
  •  Prepaid customers with an eligible active Internet plan (refer to question 15)

Customers otherwise from the above will only receive either Viu Premium access or iflix VIP access without 5GB Internet. The 5GB Internet is valid for streaming on either Viu or iflix only.

What are the prepaid eligible active Internet plans?

Monthly Internet plans which are currently available for purchase via MyDigi under "Add-ons" (http://digi.my/Addon ).