Digital Services Support

Support Detail

What is this service about?

Direct Billing enables you to make purchases on any Apple platform and pay for it through your Digi monthly bill or prepaid balance.

What types of digital content can I purchase using carrier billing as a payment method?

At present, you can make purchases from the App Store, iTunes Store, subscribe to Apple Music, and buy iCloud storage etc.

How do I sign up for this service?

You will need to set up an Apple ID before using this service. Once you have an Apple ID, you will be able to select Mobile Phone billing the App Store, Apple Music, iTunes or in your Account Settings in your iPhone Settings.

I have made a purchase on the App Store. Where can I see it in my bill?

The charges will be listed in the Mobile Services section as iTunes or Apple Media

Is there a maximum amount of purchases that can be charged to my Digi bill?

There is no spend limit on Digi Prepaid.
Digi Postpaid users will have a cap of RM500 for every rolling 30 days from the first transaction.

I have set up carrier billing for my Apple ID. Does this mean that all my other Apple devices that are logged in to the same Apple ID will charge purchases to my Digi bill?

Yes, carrier billing will be set as the default payment mode if you are using the same Apple ID on different Apple devices. Do note that for verification purposes, a One-time-password will be sent to you before any purchase is made.

I have multiple Apple devices logged in to the same Apple ID. Can I selectively disable iTunes DCB for specific devices?

No, you will not be able to selectively disable carrier billing for specific Apple devices as payment information is tagged to your Apple ID.

Will I be able to charge my purchases to another Digi mobile number using the same Apple ID?

Yes, simply follow the steps below to charge your purchases to another Digi mobile number:

  • Visit http://apple.co/digi
  • Select ‘Mobile Phone’ and then ‘Use Different Mobile Number’.
  • Enter the mobile number you wish to charge your purchases to.
  • Fill in the Account information and click ‘Next’. A verification code will be sent to you.
  • Once the code has been verified, you will be returned to the Account screen.
  • Select ‘Done’ and you are now ready to make purchases!
What happens if I change my mobile number? Will I need to set up carrier billing again?

Yes, you will need to set up carrier billing again.

Do I need internet access to use carrier billing?

Yes. In order to use carrier billing, you must be connected to the Internet via mobile data or WiFi.

Apart from the application’s listed price, are there any additional fees for the use of mobile billing service?

Yes. Data charges are applicable when browsing the marketplace and when downloading applications. Kindly note that if you were to use this service while abroad, data roaming charges will apply.

I have been wrongly charged for a purchase. How do I go about requesting for a refund?

For all cancellation and refund requests, please contact Apple directly through getsupport.apple.com > Apple ID > iTunes Store & App Store > Unrecognized Charge > Choose Contact Options (email, call, webchat)

What are the terms and conditions of using carrier billing?

For the full Terms and Conditions, please refer to itunes.com/bill

 

Will I get notifications after purchasing?

Of course! You’ll get email notification to your Google email, and the app purchased will appear in “My Apps” section of Google Play™ Store.


Google Play FAQ

I changed my mind - what if I need to cancel my purchase?

No problem! You can cancel the purchase as long as it’s within Google refund policy window (2 hours). From Google Play™ Store, just select the purchased app and you will see the option to “Refund”.

Is there a limit for purchases?

Yes, there is a limit for purchases on Google Play.

  • Max of RM200 for each transaction.
  • Max of RM300 total for 30 days rolling window, subject to credit limit or credit balance ( Postpaid customers only).
  • Max of RM50 total for 30 days rolling window, specifically for purchases on Google Play™ Movies & TV, Google Play™ Books and Google Play™ Newsstand

We will review these limits from time to time.

What happens to my purchased / downloaded apps when I switch to a new Android™ device?

Don’t worry – as long as you are using the same Google account, it will detect the purchased / downloaded app. You will be able to re-install without purchasing again.

What kinds of apps are available in Google Play™ Store?

There are over 1,000,000 apps on the Google Play™ Store. You can select and download the apps that you want. They are categorized under various categories such as Games, Apps, Books, etc.

I want to find out more about purchases on Google Play™. Where can I look for information?

You can refer to:

1)   Google Wallet page– to view transactions, manage payment methods and accounts

2)   Google Refunds and Returns section – helpful information and how-to

3)   Google Refund policies– policies related to refunds for various Google Play contents

Are all the apps in Google Play™ Store chargeable?

Nope. Most of the apps are free to download. However, some apps require purchase or on a Freemium basis. Freemium means the apps are free to download but have in-app purchases. In-app purchases are credits/points that you need to buy while going through the application, mostly applicable in games.

Is Google Play™ Direct Billing applicable for Prepaid and Postpaid customers?

Yes. This feature is applicable for Digi Prepaid and Digi Postpaid mobile customers.

How will the charges be reflected for Prepaid and Postpaid?

For Digi Prepaid customers, purchases will be taken from your credit – please ensure you have sufficient credit. Purchases for Digi Postpaid customers will be billed in the next bill cycle.

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Can I get details of all the purchases I made in Google Play™?

You will receive notification or confirmation from Google via email on purchases made in Google Play™ Store. These notifications are sent to you real-time after your purchase. A complete historical detail of your transactions in Google Play™ is also available in your Google Wallet page.

 

We will also have a view of your Google Play™ purchases – however, there might be some delay. Transaction records will be available within 2-3 days after the purchase.

What are the other payment options available?

Other payment options available in Google Play™ Store are via credit or debit cards.

What is the default payment option?

If you have not done any purchase via Google Play™ Store, there will be no default payment option. To set it up or change the payment options, you should select the options next to the price and indicate your payment methods.

 

Subsequent purchases will be based on the last payment method, unless changed.

What is Google Play™?

Google Play™ is all of your Android™ apps and games, available on the web and anywhere you go.

What is Direct Billing for Google Play™?

It is a payment feature by Digi to you. You can now securely purchase apps in Google Play™ Store (or in-app) and pay via Digi. No credit card required!

Why can’t I see the “Enable Digi Billing” as my Payment Methods?

As this is a new service, it requires Google Play™ service update. It may take a bit of time. Please ensure you check the notifications and update accordingly. Please note that rooted devices or devices with custom firmware may not be updated.

How do I set it up?

Easy – just follow the simple steps below. Please note that this is a one-time setup.DIGI mobiles

Step 1: From the app you want to purchase, click on the “price” button

Step 2: Accept the access condition

Step 3: Click “CONTINUE” to set up Payment Method

Step 4: Select “Enable Digi billing”

Step 5: Enter your name and address – for billing reference

Step 6: Select “BUY” to proceed with the purchase with Digi billing

Step 7: Enter your Google password and select “CONFIRM”