Broadband Support

Support Detail

I have just received my Digi Home Router, how do I set it up?

Just follow these 4 steps: 
Step 1: Insert your Digi Postpaid Broadband SIM Card into the router. 
Step 2: Connect your router to the power supply. 
Step 3: Switch on the router. 
Step 4: Now all your family members may connect to the internet. You can find your Wi-Fi login details at the bottom of the router.

Which Broadband Plans offer the Digi Home Router bundle?

You may choose to bundle your Digi Home Router with Broadband Monthly 65 or Broadband Monthly 105.

How do I manage my router settings?

You may conveniently perform settings for your routers via HiLink apps. You may download it on Google Play Store or Apple App Store.

Broadband

How much is the device upfront payment for the Digi Home Router with Broadband Monthly RM65 and Broadband Monthly RM105?

Please refer to the table below:

Broadband Monthly RM65 Broadband Monthly RM105
RM180 RM120
Can I buy only the Digi Home Router?

Yes, you can purchase TP Link home router upfront at any of Digi Stores.

If I purchase Broadband Monthly 45, can I bundle it with the Digi Home Router?

No, you may only choose to bundle your Digi Home Router with Broadband Monthly 65 or Broadband Monthly 105.

I already have a MobiFi, do I still need a Digi Home Router?

Both MobiFi and Wireless routers are devices that allows you to share your internet with your family and friends. However, MobiFi is meant to support you when you are on-the-go with a battery capacity of up to 12 hours while Digi Home Router is best for home usage with stronger WiFi antennas that are able to reduce dead corners at home.

Can I sign up for a Broadband plan with both MobiFi and Digi Home Router?

No, you may only choose one of the device to be bundled with your Broadband Plan.

Is there a termination fee should I choose to terminate my broadband subscription before 12 months?

Yes, for early terminations (before 12 months) you will be charged RM200 admin fee + (remaining months balance x RM9). You may keep the device upon payment

What is the correct SIM size for my router?

You are required to use a standard size SIM for the router.