Digi Internet Freedom Support

Support Detail

What are the available Digi Internet Freedom plans?

There are five (5) Digi fibre broadband plans available for you to choose from i.e. Digi Internet Freedom 90, Digi Internet Freedom 130, Digi Internet Freedom 190, Digi Internet Freedom 270 and Digi Internet Freedom 290.

Digi Fibre BroadbandLITEBEST VALUE
Plans

Digi Internet

Freedom 90

Digi Internet

Freedom 130

Digi Internet

Freedom 190

Digi Internet

Freedom 270

Digi Internet

Freedom 290

Monthly FeeRM90RM130RM190RM270RM290
Suitable For

Light Internet Users / Small

household

Multiple users

sharing and

streaming in HD

Fast even when numerous users are

online at once

 

 

What is the upload and download speed for Digi Internet Freedom plans?

Below are the download and upload speed for each of the plans:

Plan

Digi Internet

Freedom 90

Digi Internet

Freedom 130

Digi Internet

Freedom 190

Digi Internet

Freedom 270

Digi Internet

Freedom 290

Download

Speed

Up to 50 Mbps

Up to 100 MbpsUp to 500 Mbps

Up to 800 Mbps

Up to 1 Gbps

Upload

Speed

Up to 20 Mbps

Up to 50 Mbps

Up to 100 Mbps

Up to 200 Mbps

Up to 200 Mbps

 

 

Does Digi Internet Freedom plans come with a fixed voice service?

This service is currently not available with Digi Internet Freedom plans.

Is there a warranty period for the router and modem?

Yes, the router comes with a warranty period of 12 months. However, there is no warranty provided for the modem.

What is the duration of the contract period for Digi Internet Freedom plans?

Customer who subscribes to Digi Internet Freedom will be tied to a 24-month contract.

How can I pair postpaid with Digi Internet Freedom 90?

You can sign up with any Digi Postpaid Start or Digi Postpaid from as low as RM38/monthly.

What is Digi Internet Freedom Mobile 60?

Digi Internet Freedom Mobile 60 is a postpaid mobile plan that comes with unlimited Internet, calls and 20GB tethering.

Where and when can I sign up for the Digi Internet Freedom Mobile 60?

You will be able to sign up for the Digi Internet Freedom Mobile 60 at your nearest Digi Store starting from 2nd October 2020 onwards.

Who is eligible to sign up Digi Internet Freedom Mobile 60?

Only applicable for Digi Internet Freedom subscribers who has successfully sign up and activated Digi Internet Freedom 130 and above plan. This is applicable for new registrations, port-ins, Prepaid to Postpaid conversion, and existing Digi customers change of postpaid mobile plan from a non-contractual plan.

How many lines of Digi Internet Freedom Mobile 60 am I entitled to sign up?

Your entitlement of Digi Internet Freedom Mobile 60 shall be corresponding to the Digi Internet Freedom plan of your choice as follows:

Digi Internet Freedom planNumber of Digi Internet Freedom Mobile 60 lines that you can sign up for
Digi Internet Freedom 1302
Digi Internet Freedom 1903
Digi Internet Freedom 2704
Digi Internet Freedom 2904

 

Can I continue my plan on the Digi Internet Freedom Mobile 60 if I terminate my Digi Internet Freedom or downgrade to non-eligible Digi Internet Freedom plan?

You will need to change the Digi Internet Freedom Mobile 60 plan to any other postpaid mobile plan that is available upon termination or change of your Digi Internet Freedom plan.

How much do I need to pay upfront when I sign up to the new Digi Internet Freedom Mobile 60?

You will need to pay an upfront payment of one (1) month monthly fee and it will be credited in your next month bill.

I am a foreigner. Can I subscribe to the Digi Internet Freedom 60?

Yes, you can. However, you need to pay an additional deposit of RM 500 on top of the upfront payment required.

I am currently subscribed to another mobile operator. Can I port over to Digi by subscribing to the Digi Internet Freedom Mobile 60?

Yes, you can as long as you are our Digi Internet Freedom 130 and above plan subscriber. Just visit your nearest Digi Store nationwide.

I am a Digi Prepaid customer. Can I subscribe to the Digi Internet Freedom Mobile 60 without changing my number and carry forward my prepaid credit?

Yes, you can switch from Digi Prepaid to the Digi Internet Freedom Mobile 60 plan without changing your number and up to max RM100 prepaid credit is allowed to be carried forward to cover your coming months’ bills.

What is the usage quota for the Digi Internet Freedom Mobile 60 plan?

The monthly usage quota are as below:

Rate PlanMobile InternetTethering/Hotspot
QuotaSpeed
Digi Internet Freedom Mobile 60UnlimitedHigh Speed20GB

 

Can I use my phone as a hotspot when I sign up to the Digi Internet Freedom Mobile 60?

Yes, Digi Internet Freedom Mobile 60 comes with 20GB hotspot tethering.

How do I purchase or subscribe to the Hotspot Pass?

To purchase the Hotspot Pass, log on to MyDigi. Alternatively, visit http://digi.my/topup/ or simply dial *200*2#.

Is there any expiry date for the hotspot pass purchased?

Yes, the pass is valid for 30 days only. Any unused balance quota cannot be carried forward and will be forfeited after 30 days.

How many devices can I connect using the Hotspot Pass?

You can tether your Hotspot with a maximum of five (5) devices at one time.

How many Hotspot Pass can I purchase in a month?

You may purchase as many Hotspot Pass as you want in a month. However, please note that you may hit your monthly credit limit.

Can I use the Digi Internet Freedom Mobile 60 plan to access the Internet when I am roaming? Will I be charged extra?

Yes, you can use the Digi Internet Freedom Mobile 60 plan to access the Internet when you are roaming. You can opt for Roam Like Home package (for 10 countries) at RM35 per month. For more information, please visit our http://new.digi.com.my/roaming

Can I use the unlimited minutes and bundled SMS under the Digi Internet Freedom Mobile 60 plan when I am roaming?

All unlimited minutes and bundled SMS under the Digi Internet Freedom Mobile 60 are applicable for domestic usage only i.e. within Malaysia network. Any usage on Roaming will be charged on top of your monthly fee at per standard rates based on Pay-As-You-Use basis.

What are the roaming charges for voice calls?

You are entitled to enjoy 50sen/min roaming call local at selected countries, if you roam with specific partners. For more information, please visit our International Roaming Rates (http://new.digi.com.my/roaming/international-roaming-rates) section.

How does the ‘Unlimited Calls’ under Digi Internet Freedom Mobile 60 work?

Every day you get to enjoy Unlimited voice calls to both on-net and off-net numbers i.e. all mobile calls to Digi or other mobile operators including fixed lines (excludes video calls, special numbers and toll-free 1-300 number calls). The Unlimited calls are applicable for domestic usage only i.e. within Malaysia network.

Can I sign up for the Digi Internet Freedom Mobile 60 plan on a device bundle contract?

No, device bundle contract is not applicable with the Digi Internet Freedom Mobile 60. This plan is only available for plan-only sign up.

If I sign up for Auto-Billing under the Digi Internet Freedom Mobile 60, what benefits do I get?

You will receive 5% discount off your monthly total bill for the first six (6) months of subscription when you sign up for Auto-billing.

What are the special rates for voice calls made to selected numbers?

Premium Numbers:

 

Peak Hours

(7am-6.59pm)

Off Peak Hours

(7pm-6.59am)

80030sen/min15sen/min
1-30030sen/min15sen/min
1-800FREEFREE
1-70030sen/min15sen/min
600-8113sen/min09sen/min
600-8239sen/min20sen/min
600-8378sen/min39sen/min
600-84RM1.30/min65sen/min
600-85RM1.95/min98sen/min
600-86RM3.90/minRM1.95/min

 

 

Peak Hours

(7am-6.59pm)

Off Peak Hours

(7pm-6.59am)

110Digi Customer Service HelplineFREEFREE
991Civil DefenseFREEFREE
994Fire BrigadeFREEFREE
995Gas EmergencyFREEFREE
999Police & AmbulanceFREEFREE
15999NUR HotlineFREEFREE
1501Time Announcement30sen/min15sen/min
103Directory EnquiriesRM2/callRM2/call
15454Tenaga Nasional Berhad30sen/min30sen/min

 

What are the other mobile postpaid plans that are available for me to sign up other than the Digi Internet Freedom Mobile 60 plan?

It’s absolutely flexible and you may choose from any available postpaid mobile plans. You may find out more at https://www.digi.com.my/shop/postpaid-plans-overview.