Digi Fibre Support

Support Detail

How do I choose the installation date?

We will contact you within 3 business days to confirm your installation appointment once you have registered online or at Digi Store or Digi Store Express. Upon confirmation with our friendly agent, you will receive an email detailing your appointment date and time.

How do I reschedule a confirmed appointment date?

Contact our Customer Service at 016 2211 800 or walk into the Digi Store or Digi Store Express in which you registered for your Digi Fibre plan.

How long does the installation take?

On average 2 hours, the duration differs from home to home depending on the distance of the fibre cable and other factors.

Do I have to pay for installation?

The standard installation service is free but non-standard installations are chargeable to the customer.

Standard installation includes:

  • Fibre cable connection from the nearest Distribution Point to the outer wall of your premise
  • Up to 15m of fibre cable from the outer wall of your premise to the modem
  • Up to 2m of RJ45 cable from the modem to the router

Non-standard installation includes trenching work, non-direct cable routing, underground, concealed or over-roof cabling. Such work must be completed at the customer’s expense and Digi will not be held responsible for the quality or completeness of such work.

Do I need to be present during the installation day?

Yes, you or a person you have designated (the “Designated Person”), aged 18 and above are to be present on your behalf. If the Designated Person is present on the Installation Date, you hereby agree and authorize the Designated Person to sign the Service Acceptance Form on your behalf.

What will happen if my Digi Fibre installation is not successful?

If the installation is not successful, the Digi Authorized installer will try to resolve the issue on the day itself or reschedule another session after performing further investigation.

Can I still subscribe to Digi Fibre if my house is not within the area of coverage?

No, you may subscribe to Digi’s Mobile Broadband plans. Find out more about these plans here.