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How do I check the balance of my free IDD minutes?

You can check the balance of your free IDD minutes via the MyDigi or via UMB by dialing *128*1*5#.

Can I accumulate / bring forward / rollover the unused free IDD minutes?

No, any balance/unused free IDD minutes will be forfeited at the end of the 7th day at 11.59PM.

What is the validity period of the free IDD minutes?

The free IDD minutes are valid for 7 days upon redemption.

Can I use the free IDD minutes to make direct calls?

Yes, the free IDD minutes can be used to make direct calls or Budget IDD 133 calls to Indonesia or Nepal with a 60-second charging block.

Can I use the free IDD minutes outside the 12AM-8AM time band?

No, the free IDD minutes can only be used between 12AM-8AM. Any calls made outside of these hours will be charged at Direct Dial rates.

Can I use the free IDD minutes on calls to other countries?

No, the free IDD minutes can only be used to make calls to either Indonesia or Nepal.

What will happen if I do not redeem the free IDD minutes within 5 days after receiving the SMS notification that I have reloaded a total of RM10 in week?

The free IDD minutes will be forfeited after 5 days.

If I reload a total of RM30 in a week, will I get free 90 IDD minutes to Indonesia or 60 IDD minutes to Nepal?

No, you are only allowed to redeem a maximum of free 30 IDD minutes to Indonesia or 20 IDD minutes to Nepal in the same week.

How will I know if the redemption is successful?

Upon successful redemption, you will see “Indonesia mins (12AM-8AM)” or “Nepal mins (12AM-8AM)” displayed under your free IDD minutes balance on the MyDigi or via UMB by dialing *128*1*5#.

Do I need to redeem the free IDD minutes each time I fulfill the total reload amount in a week?

Yes, you will need to redeem your free IDD minutes each time you receive an SMS notification that you have reloaded a total of RM10 in the same week. You will have 5 days to redeem the free IDD minutes upon receipt of the SMS notification.