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Can I use up the total Weekend quota in the first weekend?

Yes, the full Weekend quota will be granted at the start of every bill cycle and you can use up the total Weekend quota within the first weekend. There is no specified quota limit you can use per weekend. If you utilize the quota in full within the first weekend, you will not have any Weekend quota left to use in the upcoming weekends.

Can I control my Internet allocation to my free family lines?

Yes, you can control and allocate both the All Day and Weekend Internet quota for yourself and your free family lines via the MyDigi App.

I have allocated Internet quota to my free family lines, can I increase/decrease this allocation?

Yes, you can increase and decrease the quota allocation anytime. Example: If you have allocated 100MB to your free family line and he/she has exceeded 100MB, you may increase the allocation to your free family line via the MyDigi App.

Can my family lines set or change their own Internet quota allocation?

No, only you can control and allocate Internet quota. All free family lines can only view their allocation and usages.

Do I get to rollover any balance unutilized Internet quota?

No, any unutilized Internet quota will be forfeited at the end of each bill cycle.

What happens if I exceed my monthly Mobile Internet Quota? Will I be charged for extra usage?

No, you will not be charged extra when you or your family lines exceed the monthly Mobile Internet Quota. Your data service will be restricted until the next billing cycle. To continue surfing and sharing with your family lines, just purchase Share Internet Top-Up.

Can I use the new Digi Postpaid plan for Roaming and making IDD Calls?

Yes, you can use the new Digi Postpaid Family plan for Roaming and making IDD voice calls. Enjoy FREE 5GB Internet Roaming and 60 minutes Roaming voice calls while traveling overseas in 10 countries (on participating countries/networks), and 60 minutes of IDD voice calls to the participating 10 countries. Your free family lines can enjoy the same offer at only RM35 monthly.

Which are the participating countries/networks for Roam Like Home Monthly?
Roaming Voice calls and Internet Roaming (Roam in these countries with these selected networks) IDD Voice call (Voice calls from Malaysia to these International destinations)
  • Australia – Telstra / Optus
  • Brunei – DSTCom
  • China – China Mobile (CMCC)/UNICOM (46001)
  • Hong Kong – SmarTone/CMHK
  • Indonesia – INDOSATOOREDOO/ TELKOMSEL
  • Myanmar – Telenor (TNM)
  • Philippines – GLOBE/SMART
  • Singapore – StarHub/Singtel/M1
  • Taiwan – Chunghwa / Far EasTone
  • Thailand – Dtac / DTN TriNet
  • Australia
  • Brunei
  • China
  • Hong Kong
  • Indonesia
  • Myanmar
  • Philippines
  • Singapore
  • Taiwan
  • Thailand
Are there any Roaming packages that I can subscribe to if I travel to other countries?

Yes. You can also opt for daily unlimited Internet roaming (from RM36/country/day) or unlimited social messaging (RM10/24 hours) at selected countries/mobile operators. For more information, do visit our Roaming section.

Will my free family lines on the new Digi Postpaid Family be charged for usages that are not included as part of the bundled offer?

Yes. All services that are not included as part of the bundled offer are chargeable based on usage on a Pay-As-You-Use (PAYU) basis, as well as usages beyond the bundled offer of 300 SMS are charged at 10 sen/SMS. This applies to all lines under Digi Postpaid Family, both yourself and your free family lines.