Archives Support

Support Detail

What is the new Digi Postpaid Family?

The new Digi Postpaid Family comes with up to 3 free lines for your family!

Where can I sign up for the new Digi Postpaid Family?

Sign up for the new Digi Postpaid Family plan at all Digi outlets, authorized dealers stores and Digi Store Online. Limited time offer! Sign up today!

How many free family lines can I enjoy when I sign up for Digi Postpaid Family?

The number of free family lines you can enjoy are as below:

Rate PlanNumber of FREE Lines for your family
Digi Postpaid 150 FamilyUp to 2 lines
Digi Postpaid 250 FamilyUp to 3 lines
What are the bundled minutes and SMS offerings for Digi Postpaid Family?

All lines under your Digi Postpaid Family plan, including yourself and your free family lines will enjoy Unlimited calls and 300 SMS-es to all domestic networks.

How does the ‘Unlimited Calls’ work?

You get to enjoy daily Unlimited voice calls to both on-net and off-net numbers i.e. all mobile calls to Digi or other mobile operators including fixed lines (excluding video calls, calls to special numbers and toll-free 1-300 number). The Unlimited calls are applicable for domestic usage only i.e. within Malaysia network.

What is the usage quota for the new Digi Postpaid Family?

The monthly usage quotas for the new Digi Postpaid Family plans are as below:

Rate PlanMobile Internet Quota
All DayWeekend
Digi Postpaid 150 Family30GB30GB
Digi Postpaid 250 Family60GB60GB

 

Limited time offer! Enjoy Weekend Internet quota when you sign up on Digi Postpaid Family today.

You can automatically share your Internet quota with your free family lines at no additional charge! Both the All Day and Weekend quotas are shareable with all your free family lines.

Example: You signed up for Digi Postpaid 150 Family with 2 free family lines. All 3 lines will be able to utilize the 30GB All Day quota and 30GB Weekend quota freely based on a first-in-first-out basis.

Will the Weekend quota be granted to me permanently if I sign up during the promotion period?

Yes, you will get to enjoy the Weekend quota for life, as long as you remain on the rate plan and sign up during the promotion period.
 

Example: You signed up for Digi Postpaid 150 Family during the promotion period. You will get to enjoy 30GB All Day quota and 30GB Weekend quota every month for life, as long as you stay on the same rate plan. If you change your rate plan or terminate your line, the offer will no longer be applicable.

Can my free family lines utilize the Weekend quota?

Yes, you and your free family lines can utilize the Weekend quota freely based on a first-in-first-out basis during weekends.

How does the All Day quota and Weekend quota work?

The All Day quota is valid for usage at any time of the day regardless of weekdays or weekends. Whereas, the Weekend quota is only valid for usage during the weekends, from every Saturday 12.00AM to Sunday 11.59PM. Both Internet quotas apply to all networks, both 4G and 3G networks.

How does the Weekend quota work when I have my bundled All Day quota?

During the weekdays, all Internet usage by you and your family lines will utilize the quota from your bundled All Day quota. During the weekends (every Saturday 12.00AM to Sunday 11.59PM), all Internet usage by you and your family lines will utilize your Weekend quota.

Can I use up the total Weekend quota in the first weekend?

Yes, the full Weekend quota will be granted at the start of every bill cycle and you can use up the total Weekend quota within the first weekend. There is no specified quota limit you can use per weekend. If you utilize the quota in full within the first weekend, you will not have any Weekend quota left to use in the upcoming weekends.

Can I control my Internet allocation to my free family lines?

Yes, you can control and allocate both the All Day and Weekend Internet quota for yourself and your free family lines via the MyDigi App.

I have allocated Internet quota to my free family lines, can I increase/decrease this allocation?

Yes, you can increase and decrease the quota allocation anytime. Example: If you have allocated 100MB to your free family line and he/she has exceeded 100MB, you may increase the allocation to your free family line via the MyDigi App.

Can my family lines set or change their own Internet quota allocation?

No, only you can control and allocate Internet quota. All free family lines can only view their allocation and usages.

Do I get to rollover any balance unutilized Internet quota?

No, any unutilized Internet quota will be forfeited at the end of each bill cycle.

What happens if I exceed my monthly Mobile Internet Quota? Will I be charged for extra usage?

No, you will not be charged extra when you or your family lines exceed the monthly Mobile Internet Quota. Your data service will be restricted until the next billing cycle. To continue surfing and sharing with your family lines, just purchase Share Internet Top-Up.

Can I use the new Digi Postpaid plan for Roaming and making IDD Calls?

Yes, you can use the new Digi Postpaid Family plan for Roaming and making IDD voice calls. Enjoy FREE 5GB Internet Roaming and 60 minutes Roaming voice calls while traveling overseas in 10 countries (on participating countries/networks), and 60 minutes of IDD voice calls to the participating 10 countries. Your free family lines can enjoy the same offer at only RM35 monthly.

Which are the participating countries/networks for Roam Like Home Monthly?
Roaming Voice calls and Internet Roaming (Roam in these countries with these selected networks)IDD Voice call (Voice calls from Malaysia to these International destinations)
  • Australia – Telstra / Optus
  • Brunei – DSTCom
  • China – China Mobile (CMCC)/UNICOM (46001)
  • Hong Kong – SmarTone/CMHK
  • Indonesia – INDOSATOOREDOO/ TELKOMSEL
  • Myanmar – Telenor (TNM)
  • Philippines – GLOBE/SMART
  • Singapore – StarHub/Singtel/M1
  • Taiwan – Chunghwa / Far EasTone
  • Thailand – Dtac / DTN TriNet
  • Australia
  • Brunei
  • China
  • Hong Kong
  • Indonesia
  • Myanmar
  • Philippines
  • Singapore
  • Taiwan
  • Thailand
Are there any Roaming packages that I can subscribe to if I travel to other countries?

Yes. You can also opt for daily unlimited Internet roaming (from RM36/country/day) or unlimited social messaging (RM10/24 hours) at selected countries/mobile operators. For more information, do visit our Roaming section.

Will my free family lines on the new Digi Postpaid Family be charged for usages that are not included as part of the bundled offer?

Yes. All services that are not included as part of the bundled offer are chargeable based on usage on a Pay-As-You-Use (PAYU) basis, as well as usages beyond the bundled offer of 300 SMS are charged at 10 sen/SMS. This applies to all lines under Digi Postpaid Family, both yourself and your free family lines.

Must I take up all the free family lines together at the point of signing up for Digi Postpaid Family?

No. You can take up the free family lines at a later time, when needed.

Can I add new family lines via Digi Store Online?

Yes, you can. If you are already subscribed to Digi Postpaid 150 Family or Digi Postpaid 250 Family and wish to add new family lines, you may do so via Digi Store Online provided you have not exceeded the number of family lines under the rate plan.

Can I add on a device bundle contract on Digi Postpaid Family plan?

Yes, you can now add on a device bundle contract on Digi Postpaid 150 Family and Digi Postpaid 250 Family plan.

Do I have to make any advance payment when I add on a device bundle contract?

Yes, an advance payment is applicable for device bundle contract upon subscription. It will be rebated back to your bill across 12 months.

Will there be a penalty if I terminate my contract before the end of my tenure?

Yes, a pre-mature termination fee is applicable. The rates are as below in the table:
 

Rate PlanContract PeriodPenalty Charges
Digi Postpaid 150 Family
Digi Postpaid 250 Family
24 months(Monthly Fee x 50% x Remaining months)
If I sign up for Auto-Billing under the new Digi Postpaid Family, what benefits do I get?

You will receive 5% discount off your monthly total bill for the first six (6) months of subscription when you sign up for Auto-billing.

What are the special rates for voice calls made to selected numbers?

Please be informed that special rates will apply on voice calls made to selected numbers. Kindly refer to the table below:

Premium Numbers:

 Peak Hours (7am-6.59pm)Off Peak Hours (7pm-6.59am)
80030sen/min15sen/min
1-30030sen/min15sen/min
1-800FREEFREE
1-70030sen/min15sen/min
600-8113sen/min09sen/min
600-8239sen/min20sen/min
600-8378sen/min39sen/min
600-84RM1.30/min65sen/min
600-85RM1.95/min98sen/min
600-86RM3.90/minRM1.95/min

Service Numbers:

  Peak Hours (7am-6.59pm)Off Peak Hours (7pm-6.59am)
110Digi Customer Service HelplineFREEFREE
991Civil DefenseFREEFREE
994Fire BrigadeFREEFREE
995Gas EmergencyFREEFREE
999Police & AmbulanceFREEFREE
15999NUR HotlineFREEFREE
1051Time Announcement30sen/min15sen/min
103Directory EnquiriesRM2/callRM2/call
15454Tenaga Nasional Berhad30sen/min30sen/min
03-800080001MOCC10sen/min10sen/min